1.1 Receive check payment.

1.2 Prepare transmittal and remit check payment to Vault Administrator of the PSA CRS Outlet – East Avenue, Quezon City.

Total Fee:

(For Copy Issuance of Birth, Marriage, Death Certificates)^[1]

Php 155.00 per copy

Breakdown:

Processing Fee:

-Php 125.00

Documentary Stamp Tax:

-Php 30.00

Total Fee:

(For
CENOMAR/Advisory on Marriages)^[2]

Php 210.00 per copy

Breakdown:

Processing Fee:

-Php 180.00

Documentary Stamp Tax:

-Php 30.00

Outlet Supervisor,

PSA Helpline Outlet

or

Chief,

CRSD

2.1 Submit Batch Files electronically.

2.2 Transmit printed AFs (Green Forms) to PSA Helpline Outlet.

2.1 Retrieve Batch Files electronically and receive the printed AFs (Green Forms).

2.2 Print Official Receipts (ORs) per Batch Files.

2.3 Distribute AFs to Request Service Officers (RSOs) for verification in the Civil Registry System (CRS) database.

Collecting Officer,

PSA Helpline Outlet

Team Leader, PSA Helpline Outlet

Outlet Supervisor,

PSA Helpline Outlet

or

Chief,

CRSD

3.1 Verify from the CRS database the request on the basis of details that has been filled up by the client thru online application.

3.1.1 Conduct verification from the CICA System pursuant to the issued PSA Office Memorandum No. 2021-139 dated
01 June 2021.

3.1.2 For CENOMAR request, conduct verification from the CICA System pursuant to the issued PSA Office Memorandum No. 2021-64 dated
01 March 2021 about the document owner as both as male and as female.

3.2 Print the results of the verification of the requests in CRS Security Paper (SECPA).

3.3 Control the printed documents in SECPA using the QMS Releasing Manager application.

3.4 Match and sort the printed documents in SECPA with the corresponding OR and transmittal report.

3.5 Prepare the documents ready for release and for pick up by the authorized representative/ liaison officer of Pilipinas Teleserv, Inc.

4 hours

Reminder:

§ Processing time maybe extended depending on the result of verification from the System.

Request Service Officers,

PSA Helpline Outlet

Barcode Controller,

PSA Helpline Outlet

Sorter/Matcher, PSA Helpline Outlet

Team Leader, PSA Helpline Outlet

Outlet Supervisor,

PSA Helpline Outlet

or

Chief,

CRSD

4.1 Authorized representative/ liaison officer of Pilipinas Teleserv, Inc. to claim the documents at the CRS Building.

4.2 Check and acknowledge the receipt of the documents.

4.1 Release the document in SECPA.

4.2 Remind the authorized representative/ liaison officer of Pilipinas Teleserv, Inc. to check and acknowledge the receipt of documents in SECPA.

Team Leader,

PSA Helpline Outlet

Unit Supervisor,

PSA Helpline Outlet

or

Chief,

CRSD

1. Attend Sprint Review Meeting

Approve/disapprove the presented product increment based on the acceptance criteria

1. Present the product increment to the Product Owner and possibly to those who will use the system

1.1 Return all disapproved PBIs by the PO to the PBI list. These disapproved PBIs will be reprioritized during the next Product Backlog Items/ User Stories Refinement Meeting

1. Accept completed deliverables presented during the sprint review meeting

Signify approval of the full product release through a signed User Acceptance Form

2. Provide a soft copy of the SUS.

Deploy the full product

3. Review the project as a whole

3.1 Identify and document the good practices and lessons learned during the project development. The result of the evaluation and resulting recommendations will be documented and will be used for reference in improving the system development process

2.1 Evaluate the request

2.2 Assign the project to a systems analyst for further coordination with the PSA unit if approved, otherwise, RSS will be returned to the client with explanation, reason and offer of possible alternative actions on how the request can be realized

1.1 Present the systems development process using Agile with Scrum

1.2 Identify the platform and infrastructure requirements of the requested application

1.3 Prepare request for allocation of database space from RDMD through RDMD Database Request Form

1.4 Prepare request for provision of required infrastructure from SOID through SOID Infrastructure Request form

3. Proceed at the computer’s desk for browsing or proceed to the bookshelves and look for the needed books/ publications

Browse/search for online resources at PSA website

3. Assist the researcher

3.1 Provides the requested data/statistics/

publication if it is readily available in the library

4. Search printed reference materials from the shelves

Receives borrowed book/s

2. Evaluate the request

2.1 Provide appropriate information to basic questions that is available in the library and PSA website

2. Assist student/researcher and prepare the book(s) or publication(s) to be purchased

2.1 Prepares transaction slip in duplicate copy and provide to clients

3. Reflects the OR number in the transaction slip

3.1 Hand over the purchased publication/s, O.R and copy of the transaction slip to the clients

4. Process the requested data/statistics

4.1 Release the processed data/statistics

4. Assists the researchers and provides the requested data/statistics/

publication if it is readily available in the library

4.1 May allow the researcher to photocopy or take a picture of the statistical tables from the printed publication or PC monitor

2. Proceed to the designated PC for e-FOI registration 

Follow instructions on sending data request to FOI

1. Receive and acknowledge received emails

1.1 Assess and validates the requested data if readily available

1.2 Process the data request

2. Send data request through email

2.1 Log data request as successfully done

1. Receive and acknowledge received emails

1.1 Assess and validates the requested data if readily available

1.2 Process the data request

Information Systems Analyst III,

Information Systems Analyst II

1. Receive and acknowledge received emails

1.1 Assess and validates the requested data

1.2 Prepare scripts to generate the needed data if data are not available and need technical work

1.3 Validates the data generated

Information Systems Analyst III,

Information Systems Analyst II

Information Systems Analyst III,

Information Systems Analyst II

If walk-in, the RCC evaluates if request form is duly accomplished by the client.

If without request letter, the RCC should ask End-user/client to fill-up NCS Data Request Form for his/her data requirements.

In receiving and controlling the request, RCC should enter data request on localhost of NCS Data Request Entry Form.

The PHCD personnel shall evaluate the request based on data required by the end-user/client.

If the data requested is already available, provide the data immediately following the standard reply (for requests done via telephone or email). Otherwise, inform the Client of the standard processing time of his/her request and the date the data will be available/released.

If product needed is publication or Public Use File (PUF)/ microdata file, refer to KMCD.

If data is not available, inform end-user/client immediately that the data requested is unavailable within PSA, and may be available to another agency.

Assess complexity of data request and its standard processing time. Prepare/process the data request.

For complex and highly technical data requests, provide the necessary table formats and specs to SDD. Review of output tables will be done by Supervisors.

Prepare transmittal to be signed by CTCO DNS with initials of NCS ANS for clearance. Prepare the reply letter to be signed by the NSCRG.

1. Simple - 3 days

2. Complex - 7 days

3. Highly technical - maximum of 20 days

Asst. Statistician,

SA, SS I, SS II

Chief Statistical Specialist (CSS),

Sr. Stat Specialist (SSS), Supervising Stat Specialist (SuSS), SDD Programmers

NCS ANS/CTCO DNS/National Statistician

5. The client will be requested to accomplish Client Satisfaction Survey Form (Feedback Form) upon receipt of requested data.

6. If product needed is publication or PUF/microdata file, the client will also accomplishthe Data Product Agreement Form.

The requested data will be transmitted to the client together with the signed transmittal letter and Client Satisfaction Survey (Feedback Form).

Accomplish QMS Approval Form for proper documentation.Indicate persons who prepared and reviewed the request.

CSS of the PHCD is undertake procedure in any of the following instances:

· Prepare and issue CPC to the requesting party;

· Prepare and issue CPC to the requesting party (if the request is creation of barangay); and,

· Prepare a reply letter stating the counts (if the request is sitio/purok) to the requesting party;

1 day

1 week upon receipt of validated inputs from PSA Field Office

The CSS of the PHCD is to check if the maps and Form 1 are complete and verify that the boundaries of the area requested is clearly identified in the maps and the corresponding HSN in Form 1

If maps are clearly covered and HSN in Form 1 are completely identified, the count is to be computed for the requested area. Proceed to Step 1 of Case 1 (CPC at the CO).

Otherwise, PHCD is to send feedback to PSO. Then proceed to Step 2 of Case 2 (CPC at the CO).

3 days

1 day

1 day

The request will be provided to the client at the most convenient platform (e.g. email).

Provide a copy of the signed CPC to the Central Office and to the concerned Provincial Statistical Office (PO)

1 day

1 day

RSSO-SOCD-CSS

CTCO-NCS-PHCD/ RSSO-SOCD-CSS / Concerned PSO-CSS

At the PO, PSO-CSS is to ascertain the boundaries and determine the household serial numbers (HSN) of the sitio/purok being requested.

PSO-CSS is to submit the maps highlighting the boundaries of the requested area and Form 1 to CO through RSSO for review and evaluation.

1 week

3 days

Concerned PSO-CSS

Concerned PSO-CSS/ RSSO-SOCD-CSS/

CTCO-NCS-PHCD

At the RSSO, SOCD – CSS is to check if the maps and Form 1 are completed and verified that the boundaries of the area requested is clearly identified in the maps and the corresponding HSN in Form 1

If maps are not clearly covered and HSN in Form 1 are not clearly identified, SOCD – CSS should send feedback to the PO.

Otherwise, RSSO should submit the maps ad Form 1 to the CO.

3 days

3 days

1 day

RSSO-SOCD-CSS

RSSO-SOCD-CSS/ Concerned PSO-CSS

RSSO-SOCD-CSS/ CTCO-NCS-PHCD

At the CO, the PHCD-CSS is to check if the maps are not clearly covered and HSN in Form 1 are not clearly identified, send feedback to the field office.

If maps are not clearly covered and HSN in Form 1 are not completely identified, send feedback to the field office. Proceed to Step 3 of Case 2 (CPC at the RSSO).

Otherwise, the count is to be computed for the requested area.

3 days

1 day

1 day

CSS of the PHCD

CSS of the PHCD/ RSSO-SOCD-CSS/ Concerned PSO-CSS

CSS of the PHCD

The request will be provided to the client at the most convenient platform (e.g. email)

Provide a signed copy to CO and RSSO

The SOCD is to check if the maps and Form 1 are completed and verified that the boundaries of the area requested is clearly identified in the maps and the corresponding HSN in Form 1

If maps are clearly covered and HSN in Form 1 are completely identified, the maps are to be submitted to CO.

Otherwise, SOCD is to send feedback to PSO. The PSO is to verify/update the submitted maps and form. Then proceed to Step 2 of Case 2 (CPC at the PSO).

The CO is to check if the maps and Form 1 are completed and verified that the boundaries of the area requested is clearly identified in the maps and the corresponding HSN in Form 1

If maps are clearly covered and HSN in Form 1 are completely identified, the count is to be computed for the requested area. PSO is to issue a reply letter stating the estimated population counts.

Otherwise, PHCD-CSS is to send feedback to RSSO. Thenproceed to Step 2 of Case 2 (CPC at the PSO).

3 days

1 day

1 day

1. If walk-in, RCC evaluates if request form is duly accomplished by the client.

If without request letter, RCC should ask End-user/client to fill-up NCS Data Request Form for his/her data requirements.

In receiving and controlling the request, RCC should enter data request on localhost of NCS Data Request Entry Form.

2. The personnel of the SICD is to evaluate the request based on data required by the end-user/client.

If the data requested is already available, provide the data immediately following the standard reply (for requests done via telephone or email). Otherwise, inform the client of the standard processing time of his/her request and the date the data will be available/released.

If data is not available, inform end-user/client immediately that the data requested is unavailable within PSA, and may be available to another agency.

Asstistant Statistician,

Statistical Analyst (SA),

Statistical Specialist I (SS I), Statistical Specialist II (SS II)

4. Assess complexity of data request and its standard processing time. Prepare/process the data request.

Prepare reply/transmittal letter to be signed by NCS ANS/ CTCO DNS/National Statistician for approval/clearance.

1. Simple - 3 days

2. Complex - 7 days

3. With series of more than 10 years and with low level of disaggregation (e.g., 5-digit , barangay level) maximum of 15 days

5. The client will be requested to accomplish Client Satisfaction Survey Form (Feedback Form) upon receipt of requested data.

6. If data request contains other details aside from the count of establishments, the client will also accomplish the Data Product Agreement Form.

5. The requested data will be transmitted to the client together with the signed transmittal letter and Client Satisfaction Survey (Feedback Form).

6. Accomplish QMS Approval Form for proper documentation. Indicate persons who prepared and reviewed the request.

Request on the generation of frame for the survey (e.g. Annual Survey of Philippine Business and Industry, Quarterly Survey of Philippine Business and Industry, Labor Turn-Over Survey, Integrated Survey on Labor and Employment and Occupational Wages Survey, other agri-based surveys).

The Client should include/attach the description of the Scope and Coverage of the specific survey to be conducted in the request.

1. The PSA client will send email stating the request on the generation of frame for the survey (e.g., Annual Survey of Philippine Business and Industry, Quarterly Survey of Philippine Business and Industry, Labor Turn-Over Survey, Integrated Survey on Labor and Employment and Occupational Wages Survey, other agri-based surveys).

The client should include/attach in the request the description of the Scope and Coverage of the specific survey to be conducted.

1. The Service/ Division will acknowledge the request received through email and proceed with the generation of frame following the scope and coverage of the specific survey.

The establishment frame will be provided to the requesting division through a secure link with corresponding access code.

2. The PSA client will fill-out the acknowledgement receipt of the transmittal form.

The PSA client are to review the frame for completeness and updates on the characteristics of establishments based on the last survey conducted.

The PSA client should provide the servicing division with the updates on status and characteristics of establishments in the frame.

The PSA client will also fill-out client satisfaction survey to assess the efficiency of the process

2. The Service/ Division will provide the transmittal form and the client satisfaction survey.

The Service/ Division will reflect the updates and changes in the status and characteristics of establishments provided by the PSA client.

The final frame will be provided to PSA client after incorporating the updates.

1.1 The OANS will acknowledge the request letter and forward request letter to the concerned service/division.

1.2 The concerned service/division will evaluate the request and prepare a reply letter regarding therequest and will endorse it to the Office of the National Statistician (ONS) for signature.

2.1 The concerned service/division will endorse the draft MOA to the Legal Service (LS) for comments and objections on specific provisions.

2.2 The client will be informed on the PSA legal comments or suggestions for consideration

3.1 The concerned service/division will endorse the revised MOA to the LS for final review.

3.2 Upon approval, the MOA will be endorsed to the proper signatories.

3.3 The distribution of establishments will be provided to the client for them to determine the allocation of samples to be selected.

3.4 The list of samples generated willbe provided to the client/requesting agency through a secured link with corresponding access code, after the MOA is signed and notarized by both parties and the survey has been cleared already by the SSRCS or the Statistical Survey Review and Clearance System.

(19 days Review by the Legal Service)

3 days

4.1 Prepare deputization order and endorse to the ONS for signature.

4.2 Provide the signed deputation order to the client/ requesting agency for their use and reference.

G2G – Government to Government;

G2B – Government to Business

All Government Agencies, LGUs, GOCCs, and other Government Instrumentalities

Private and Financial Institutions

Business Sector

Authorization Letter template; and

Sign-up Form (via Google Form)

PhilSys IT Support Ticketing with the following details:

a. Template Name: PRO ICT Tech Support

b. Tracker PRO ICT Tech Support

c. Issue Title:<Category>_<Concern>

d. Issue Body: [Unit/Division and Name of Requestor]

30 minutes

Note: Troubleshooting time may vary depending on the issue.