PSAHelpline is an an alternative channel for the acceptance of requests for the copy issuance of birth, death and marriage records and CENOMAR/Advisory on Marriages by visiting the website, www.psahelpline.ph.
PSA entered into a Memorandum of Agreement with a private partner agency to enable its client to avail of its civil registry frontline services at the comfort of their homes or offices.
| Office or Division: | Civil Registration Services Division (CRSD) | |
| Classification: | Simple | |
| Type of Transaction: | Government-to-Business (G2B) | |
| Who may avail: | Pilipinas Teleserv, Inc. | |
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |
| Payment | Pilipinas Teleserv, Inc. | |
| Batch Files of requests received from its clients | www.psaserbilis.com | |
| Printed Application Forms (AFs) (Green) | Pilipinas Teleserv, Inc. | |
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| 1. Send check payment for requests received from its clients to PSA Helpline Outlet. | 1.1 Receive check payment. 1.2 Prepare transmittal and remit check payment to Vault Administrator of the PSA CRS Outlet – East Avenue, Quezon City. | Total Fee: (For Copy Issuance of Birth, Marriage, Death Certificates)[1] Php 155.00 per copy Breakdown: Processing Fee: -Php 125.00 Documentary Stamp Tax: -Php 30.00 Total Fee: (For Php 210.00 per copy Breakdown: Processing Fee: -Php 180.00 Documentary Stamp Tax: -Php 30.00 | 30 minutes | Outlet Supervisor, PSA Helpline Outlet or Chief, CRSD |
2.1 Submit Batch Files electronically. 2.2 Transmit printed AFs (Green Forms) to PSA Helpline Outlet. | 2.1 Retrieve Batch Files electronically and receive the printed AFs (Green Forms). 2.2 Print Official Receipts (ORs) per Batch Files. 2.3 Distribute AFs to Request Service Officers (RSOs) for verification in the Civil Registry System (CRS) database. | 1 hour | Collecting Officer, PSA Helpline Outlet Team Leader, PSA Helpline Outlet Outlet Supervisor, PSA Helpline Outlet or Chief, CRSD | |
| 3. Wait for the schedule of release. | 3.1 Verify from the CRS database the request on the basis of details that has been filled up by the client thru online application. 3.1.1 Conduct verification from the CICA System pursuant to the issued PSA Office Memorandum No. 2021-139 dated 3.1.2 For CENOMAR request, conduct verification from the CICA System pursuant to the issued PSA Office Memorandum No. 2021-64 dated 3.2 Print the results of the verification of the requests in CRS Security Paper (SECPA). 3.3 Control the printed documents in SECPA using the QMS Releasing Manager application. 3.4 Match and sort the printed documents in SECPA with the corresponding OR and transmittal report. 3.5 Prepare the documents ready for release and for pick up by the authorized representative/ liaison officer of Pilipinas Teleserv, Inc. | None | 4 hours Reminder: § Processing time maybe extended depending on the result of verification from the System. | Request Service Officers, PSA Helpline Outlet Barcode Controller, PSA Helpline Outlet Sorter/Matcher, PSA Helpline Outlet Team Leader, PSA Helpline Outlet Outlet Supervisor, PSA Helpline Outlet or Chief, CRSD |
4.1 Authorized representative/ liaison officer of Pilipinas Teleserv, Inc. to claim the documents at the CRS Building. 4.2 Check and acknowledge the receipt of the documents. | 4.1 Release the document in SECPA. 4.2 Remind the authorized representative/ liaison officer of Pilipinas Teleserv, Inc. to check and acknowledge the receipt of documents in SECPA. | None | 2 hours and 30 minutes | Team Leader, PSA Helpline Outlet Unit Supervisor, PSA Helpline Outlet or Chief, CRSD |
| TOTAL PROCESSING TIME: EIGHT (8) HOURS | ||||
5Pilipinas Teleserv, Inc. thru its accredited banks/collecting agents, charges a total amount of Php365.00 from its clients per copy of Birth, Marriage, Death document requested from PSA to include payment for its Service Fee and door-to-door delivery (Php210.00).
6Pilipinas Teleserv, Inc. thru its accredited banks/collecting agents, charges a total amount of Php420.00 from its clients per copy of CEMAR/CENOMAR requested from PSA to include payment for its Service Fee and door-to-door delivery (Php210.00).
