1. Statement of Account/Sales Invoice

2. Summary of PhilID Delivery Updates

3. Summary of Individual Updated Delivery Status (Delivered and Return-To-Sender) per batch

4. Certificate of Mailing

5. Detailed Individual Updated Delivery Status per batch

1.3. Check and verify the Summary of PhilID Delivery Updates based on the attached detailed Individual Updated Delivery Status.

Note: Voluminous billing documents are being checked on a monthly basis.

Information Systems Analyst II – Distribution Operations Section

IDPMD

Administrative Assistant IDPMD

Information Technology Officer I – Distribution Operations Section

IDPMD

1.10. Process the billing documents.

Note: GSD will check and verify the billing documents and endorse them to the next billing processors (Accounting and Budget Division).

Administrative Assistant/

Officer

GSD

Administrative Assistant V;

Administrative Assistant II

CLIENT STEPS

(PSA Service/Unit/ Division)

Statistical Analyst

Statistical Specialist I

Macroeconomic Accounts Service

Statistical Analyst

Statistical Specialist I

Macroeconomic Accounts Service

Statistical Analyst

Statistical Specialist I

Statistical Specialist II

Senior Statistical Specialist

Supervising Statistical Specialist

Chief Statistical Specialist

Macroeconomic Accounts Service

Statistical Analyst

Statistical Specialist I

Statistical Specialist II

Senior Statistical Specialist

Supervising Statistical Specialist

Chief Statistical Specialist

Macroeconomic Accounts Service

2.2. Inform client that data/product requested need special processing/ tabulation thus will be released after 1 day; will be emailed/ pick-up depending on the volume of data/product

2.3. Generate the data/product requested

None

None

2 minutes

1 day

Statistical Analyst

Statistical Specialist I

Statistical Specialist II

Senior Statistical Specialist

Supervising Statistical Specialist

Chief Statistical Specialist

Macroeconomic Accounts Service

2.4. Forward the request for unpublished data/product to ONS for approval cc Information Center Central Office

2.5. Generate the data/product requested once approved by NS

2.6. Submit generated data/product requested to ONS for clearance of release

2.7. Inform client that data/product requested will be emailed or for pick-up if voluminous

None

None

None

None

5 minutes

1 day

5 minutes

2 minutes

Statistical Analyst

Statistical Specialist I

Statistical Specialist II

Senior Statistical Specialist

Supervising Statistical Specialist

Chief Statistical Specialist

Macroeconomic Accounts Service

Statistical Analyst

Statistical Specialist I

Macroeconomic Accounts Service

Statistical Analyst

Statistical Specialist I

Macroeconomic Accounts Service

1. Send email of data/product request to:

mas.staff@psa.gov.ph copy furnished info@psa.gov.ph

Statistical Analyst

Statistical Specialist I

Macroeconomic Accounts Service

Statistical Analyst

Statistical Specialist I

Macroeconomic Accounts Service

Statistical Analyst

Statistical Specialist I

Statistical Specialist II

Senior Statistical Specialist

Supervising Statistical Specialist

Chief Statistical Specialist

Macroeconomic Accounts Service

Statistical Analyst

Statistical Specialist I

Statistical Specialist II

Senior Statistical Specialist

Supervising Statistical Specialist

Chief Statistical Specialist

Macroeconomic Accounts Service

2.2. Inform client that data/product requested need special processing/ tabulation thus will be released after 1 day; will be emailed/ pick-up depending on the volume of data/product

2.3. Generate the data/product requested

None

None

2 minutes

1 day

Statistical Analyst

Statistical Specialist I

Statistical Specialist II

Senior Statistical Specialist

Supervising Statistical Specialist

Chief Statistical Specialist

Macroeconomic Accounts Service

2.4. Forward the request for unpublished data/product to ONS for approval cc Information Center Central Office

2.5. Generate the data/product requested once approved by NS

2.6. Submit generated data/product requested to ONS for clearance of release

2.7. Inform client that data/product requested will be emailed or for pick-up if voluminous

None

None

None

None

5 minutes

1 day

5 minutes

2 minutes

Statistical Analyst

Statistical Specialist I

Statistical Specialist II

Senior Statistical Specialist

Supervising Statistical Specialist

Chief Statistical Specialist

Macroeconomic Accounts Service

Statistical Analyst

Statistical Specialist I

Macroeconomic Accounts Service

Statistical Analyst

Statistical Specialist I

Macroeconomic Accounts Service

1. Visitor’s Pass

2. Researcher’s letter of data/product request

Statistical Analyst

Statistical Specialist I

Macroeconomic Accounts Service

Statistical Analyst

Statistical Specialist I

Statistical Specialist II

Senior Statistical Specialist

Supervising Statistical Specialist

Chief Statistical Specialist

Macroeconomic Accounts Service

Statistical Analyst

Statistical Specialist I

Statistical Specialist II

Senior Statistical Specialist

Supervising Statistical Specialist

Chief Statistical Specialist

Macroeconomic Accounts Service

4.2. Inform client that data/product requested need special processing/ tabulation thus will be released after 1 day; will be emailed/ pick-up depending on the volume of data/product

4.3. Generate the data/product requested

None

None

2 minutes

1 day

Statistical Analyst

Statistical Specialist I

Statistical Specialist II

Senior Statistical Specialist

Supervising Statistical Specialist

Chief Statistical Specialist

Macroeconomic Accounts Service

4.4. Forward the request for unpublished data/product to ONS for approval cc Information Center Central Office

4.5. Generate the data/product requested once approved by NS

4.6. Submit generated data/product requested to ONS for clearance of release

4.7. Inform client that data/product requested will be emailed or for pick-up if voluminous

None

None

None

None

5 minutes

1 day

5 minutes

2 minutes

Statistical Analyst

Statistical Specialist I

Statistical Specialist II

Senior Statistical Specialist

Supervising Statistical Specialist

Chief Statistical Specialist

Macroeconomic Accounts Service

Statistical Analyst

Statistical Specialist I

Macroeconomic Accounts Service

Statistical Analyst

Statistical Specialist I

Macroeconomic Accounts Service

a. Personal Data Sheet (PDS)

(CS Form No. 212, Revised 2017)

b. Work Experience Sheet

(Attachment to CS Form No. 212) applicable to those with work experience

e. Position Description Form

(DBM-CSC Form No. 1, Revised 2017)

f. Medical Certificate

(CS Form No. 211, Revised 2018)

n. Clearances

· National Bureau of Investigation;

· Police; and

· Barangay

Preparation of Appointment Paper

1.2 Enter the appropriate information and print the Appointment Paper

Chairperson of the NHRMPSB; Chief Administrative Officer; and

Administrative Assistant V

Appointing Authority;

Supervising Administrative Officer; Administrative Officer II; Administrative Assistant V; and Administrative Aide V

Supervising Administrative Officer;

Administrative Officer II; Administrative Assistant V; and Administrative Aide V

a. Personal Data Sheet (PDS)

(CS Form No. 212, Revised 2017)

b. Work Experience Sheet

(Attachment to CS Form No. 212) applicable to those with work experience

e. Position Description Form

(DBM-CSC Form No. 1, Revised 2017)

f. Clearances

· National Bureau of Investigation;

· Police;

· Barangay;

· Metropolitan Trial Court or Regional Trial Court, whichever is applicable; and

· National Prosecution Service

Preparation of Appointment Paper

2. Enter the appropriate information and print the Appointment Paper

Chairperson of the NHRMPSB; Chief Administrative Officer; and

Administrative Assistant V

Appointing Authority;

Supervising Administrative Officer; Administrative Officer II; Administrative Assistant V; and Administrative Aide V

Supervising Administrative Officer;

Administrative Officer II; Administrative Assistant V; and Administrative Aide V

a. Personal Data Sheet (PDS)

(CS Form No. 212, Revised 2017)

b. Work Experience Sheet

(Attachment to CS Form No. 212) applicable to those with work experience

e. Position Description Form

(DBM-CSC Form No. 1, Revised 2017)

f. Medical Certificate

(CS Form No. 211, Revised 2018)

n. Clearance Form

(CS Form No. 7, Revised 2018)

s. Clearances

· National Bureau of Investigation;

· Police; and

· Barangay

Preparation of Appointment Paper

1.1 Enter the appropriate information and print the Appointment Paper

Chairperson of the NHRMPSB; Chief Administrative Officer; and

Administrative Assistant V

Appointing Authority;

Supervising Administrative Officer; Administrative Officer II; Administrative Assistant V; and Administrative Aide V

Supervising Administrative Officer;

Administrative Officer II; Administrative Assistant V; and Administrative Aide V

Office of the National Statistician – International Cooperation Unit

(ONS-ICU)

1. Request Letter (email)

Senior Statistical Specialist

ONS-ICU

Senior Statistical Specialist

ONS-ICU

Focal

Concerned PSA Service

Focal

Concerned PSA Service

Senior Statistical Specialist

ONS-ICU

Senior Statistical Specialist

ONS-ICU

Office of the National Statistician – International Cooperation Unit

(ONS-ICU)

1. Request Letter (email)

1. Questionnaire (optional)

1. Feedback Form

Senior Statistical Specialist

ONS-ICU

Senior Statistical Specialist

ONS-ICU

Focal

Concerned PSA Service

Focal

Concerned PSA Service

Senior Statistical Specialist

ONS-ICU

Senior Statistical Specialist

ONS-ICU

1. Original copy of the accomplished Incident Report Form (IRF).

2. Evidence of the incident or violation, such as but not limited to:

A. Photos (1 original copy each)*

B. Screenshots of email, text, chat communication, websites, webpages, online screens

(1 printed copy each)*

C. Transaction Slips

(1 original/photocopy each)*

D. Technical or IT Reports

 (1 original copy each)*

*Hard copies thereof shall be subsequently submitted to FMD.

PhilSys Incident Officer

Complainant/informant/reporting person

Feedback and Grievance Division

Division Chief or

Assistant National Statistician

For PSA Divisions in the Central Office

Regional Director

For Regional Statistical Services Office

Chief Statistical Specialist

For Provincial Statistical Office and PhilSys Registration Centers

1.5. Submit the accomplished IRF to Fraud Management Division or Registration Management Division via the following email addresses:

Fraud Management Division fmd.staff@psa.gov.ph

Registration Management Division rmd.staff@psa.gov.ph

Registration Officers I and II

Fraud Alert Desk

Registration Officers I and II

Fraud Alert Desk

Registration Officers I and II

Fraud Alert Desk

Registration Officers I and II

Fraud Alert Desk

1.10. Evaluate the IRF to check if the provided information is substantial* to recommend the conduct of an investigation.

*There is substantial information when the facts or details of the incident are adequate or sufficient to form and support a reasonable and appropriate recommendation upon which the subsequent action of the FMD shall be based or justified, are specified in the report.

Registration Officers I and II (Evaluator)

Fraud Alert Desk

Registration Officers I and II (Evaluator)

Fraud Alert Desk

Registration Officer III (Supervisor)

Fraud Alert Desk

1.13. Review the case and decide whether to approve or disapprove the recommendation of the FAD.

1.14. Sign the RES and return the case file to the FAD.

Registration Officers IV / V

(Division Chief / Officer-in-charge)

Registration Officer I

Fraud Alert Desk

If approved for closure:

2.2. Submit the case file to the FMD Administrative Assistant for appropriate filing. Proceed to the last step.

If "Others":

2.3. Take steps as specified in the form. Proceed to last step.

If approved for investigation:

2.4. Assignment of case for investigation to the investigators (Fraud Detection and Investigation Team or FDIT), through raffle.

Registration Officers I and II (Evaluator)

Fraud Alert Desk

Registration Officers I and II (Evaluator)

Fraud Alert Desk

Registration Officer I

Fraud Detection and Investigation Team

Registration Officers I and II

Fraud Detection and Investigation Team

Registration Officers I and II

Fraud Detection and Investigation Team

Registration Officers I, II, III, IV and V

Fraud Detection and Investigation Team

Registration Officer II

Fraud Detection and Investigation Team

Registration Officer V

(Division Chief)

Registration Officer I

Fraud Detection and Investigation Team

Registration Officers I, II and III

Fraud Detection and Investigation Team

Registration Officers I and II

Fraud Detection and Investigation Team

Registration Officer I

Fraud Detection and Investigation Team

Registration Officers I, II, III, IV and V

Fraud Detection and Investigation Team

Registration Officer II

Fraud Detection and Investigation Team

Registration Officer I

Fraud Detection and Investigation Team

Registration Officer I

Fraud Detection and Investigation Team

2.20. Review the Investigation Report Form, its annexes, and FDIT's recommendation/s.

2.21. Approve or disapprove the report and recommendations accordingly.

2.22. Return to FDIT for appropriate action.

Registration Officer V

(Division Chief) or Officer-in-Charge

Registration Officers I and II

Fraud Detection and Investigation Team

3.2. Prepare the Recommendation Letter/s (FMD Form 10) addressed to appropriate Subject Matter Divisions and/or Legal Division.

3.3. Forward the letter to the Division Chief for review and signature.

Registration Officer I and II

Fraud Detection and Investigation Team

Registration Officer V

(Division Chief) or Officer-in-Charge

Registration Officer I

Fraud Detection and Investigation Team

3.6. Forward the signed letter/s to the Administrative Assistant for routing to appropriate Subject Matter Divisions.

3.7. Provide a copy of the Recommendation Letter/s to the Post-Investigation Monitoring Unit for tracking and monitoring.

If recommended for case filing:

3.8. Produce a photocopy of the case file to be included in the recommendation letter for routing to the Legal Division.

If not recommended for case filing:

3.9. Proceed to the next step.

Registration Officers I and II

Fraud Detection and Investigation Team

Administrative Assistant

(Registration Officers I and II)

Registration Officers I and II

Post-Investigation Monitoring Unit

1. Accomplished Incident Report Form (one (1) original signed copy)

2. Evidence of the incident or violation, such as but not limited to:

A. Photos (one (1) original copy each)*

B. Screenshots of email, text, chat communication, websites, webpages, online screens (one (1) printed copy each)*

C. Transaction Slips (one (1) photocopy each)*

D. Technical or IT Reports (one (1) original copy each)*

*Hard copies thereof shall be subsequently submitted to FMD.

PhilSys Incident Officer

Complainant/informant/reporting person

Feedback and Grievance Division

Division Chief or

Assistant National Statistician

For PSA Divisions in the Central Office

Regional Director

For Regional Statistical Services Office

Chief Statistical Specialist

For Provincial Statistical Office, and PhilSys Registration Centers

1.5. Submit the accomplished IRF to Fraud Management Division or Registration Management Division via the following email addresses:

Fraud Management Division fmd.staff@psa.gov.ph

Registration Management Division rmd.staff@psa.gov.ph

Registration Officer I, II

Fraud Alert Desk

Registration Officer I, II

Fraud Alert Desk

Registration Officer I

Fraud Alert Desk

1.11. Evaluate the IRF to check if the provided information is substantial* to recommend the conduct of an investigation.

*There is substantial information when the facts or details of the incident are adequate or sufficient to form and support a reasonable and appropriate recommendation upon which the subsequent action of the FMD shall be based or justified, are specified in the report.

Registration Officer I, II

(Evaluator)

Fraud Alert Desk

Registration Officer III

(Supervisor)

Fraud Alert Desk

1.13. Review the case and decide whether to approve or disapprove the recommendation of the FAD.

1.14. Sign the RES and return the case file to the FAD.

Registration Officer IV / V

(Division Chief) or Officer-in-charge

Registration Officers I and II

Fraud Alert Desk

If approved for closure:

2.2. Submit the case file to the FMD Administrative Assistant for appropriate filing. Proceed to the last step.

If "Others":

2.3. Take steps as specified in the form. Proceed to the last step.

If approved for investigation:

2.4. Raffle the case to the investigators who will be assigned to the case, the Fraud Detection and Investigation Team (FDIT).

Registration Officer I

(Evaluator)

Fraud Alert Desk

Registration Officers I and II

(Evaluator)

Fraud Alert Desk

Registration Officer I

Fraud Detection and Investigation Team

Registration Officer I, II

Fraud Detection and Investigation Team

Registration Officer I

Fraud Detection and Investigation Team

Registration Officers I, II, III, IV and V

Fraud Detection and Investigation Team

Registration Officer II

Fraud Detection and Investigation Team

Registration Officer V

(Division Chief)

Registration Officer I

Fraud Detection and Investigation Team

Registration Officer I, II, III

Fraud Detection and Investigation Team

Registration Officer I, II

Fraud Detection and Investigation Team

Registration Officer I

Fraud Detection and Investigation Team

Registration Officer I, II, III, IV, V

Fraud Detection and Investigation Team

Registration Officer II

Fraud Detection and Investigation Team

Registration Officer I

Fraud Detection and Investigation Team

Registration Officer I

Fraud Detection and Investigation Team

2.20. Review the Investigation Report Form, its annexes, and FDIT's recommend-ation/s.

2.21. Approve or disapprove the report and recommend-ations accordingly.

2.22. Return to FDIT for appropriate action.

Registration Officer V

(Division Chief) or Officer-in-Charge

Registration Officers I and II

Fraud Detection and Investigation Team

3.2. Prepare the Recommen-dation Letter/s (FMD Form 10) addressed to appropriate Subject Matter Divisions and/or Legal Division.

3.3. Forward the letter to the Division Chief for review and signature.

Registration Officer I, II

Fraud Detection and Investigation Team

Registration Officer V

(Division Chief) or Officer-in-Charge

Registration Officer I

Fraud Detection and Investigation Team

3.6. Forward the signed letter/s to the Administra-tive Assistant for routing to appropriate Subject Matter Divisions.

3.7. Provide a copy of the Recommendation Letter/s to the Post-Investigation Monitoring Unit for tracking and monitoring.

If recommended for case filing:

3.8. Produce a photocopy of the case file to be included in the recommen-dation letter for routing to the Legal Division.

If not recommended for case filing:

3.9. Proceed to next step.

Registration Officer I

Fraud Detection and Investigation Team

Registration Officer I, II

Post-Investigation Monitoring Unit

Office of the National Statistician – International Cooperation Unit

(ONS-ICU)

Supervising Statistical Specialist/ Statistical Specialist II/ Statistical Analyst

ONS-ICU

Supervising Statistical Specialist / Statistical Specialist II / Statistical Analyst

ONS-ICU

DNS

Concerned PSA Office

DNS

Concerned PSA Office

Supervising Statistical Specialist / Statistical Specialist II / Statistical Analyst

ONS-ICU

2.1 Respond to the invitation.

2.1.1. If PSA will not participate, send regrets

2.1.2. If PSA will participate, send the details of the delegation

Supervising Statistical Specialist/ Statistical Specialist II / Statistical Analyst

ONS-ICU

If applicable, properly filled-out Health Survey Form (1 copy); or

Updated QR Code of the COVID-19 Digital Contact Tracing App

Entry points of the PSA Civil Registry System Outlets;

Or at the CRS Appointment System

Google Play Store or Apple App Store

Completely filled-up Application Form (AF) - Death Certificate (Yellow Form) accomplished in PRINTED LETTERS

(1 copy)

AF dispenser at the PSA Civil Registry System Outlet;

Or at the CRS Appointment System

If the request for Copy Issuance of civil registry document will be availed at the PSA Civil Registry Outlet hosted by the Local Government Unit:

Original Copy of the Official Receipt (OR) from Local Government Unit (LGU) as proof of payment of the LGU Add-on Fee as per City Ordinance. (1 copy)

Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities

(i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)

Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities

(i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)

Court decision assigning the requester as legal guardian (1 original and 1 photocopy) and/or;

Duly notarized Affidavit of Guardianship
(1 original) supported by any of the following:

1) Barangay Certification that the deceased was living with the requesting party as his/her guardian at the time of death

(1 original)

2) School ID/Report Card of the minor that indicates the name of the requester as Guardian (1 original and 1 photocopy)

Clerk of the appropriate Court that rendered the decision

Lawyer/Notary Public

Office of the Barangay where the Guardian currently resides.

Educational institution recognized by the Department of Education.

Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities 

(i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)

Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities 

(i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)

Valid Identity Document (ID) of the requesting father of the document owner complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original and 1 photocopy)

Reminder:

▪ The name of the Father should appear in the Birth Certificate of the child.

Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities 

(i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)

Senior Citizen’s Identity Document (ID) Card or any valid ID indicating his/her age complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original); or

Philippine Identification (ID) Card/ ePhilID
(1 original)

Office of the Senior Citizens Affairs (OSCA) and/or local government units (LGUs)

Philippine Statistics Authority

PWD ID Card complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original); or

Philippine Identification (ID) Card/ ePhilID
(1 original)

National Council on Disability Affairs (NCDA) Office of the Mayor, Office of the Barangay, Department of Social Welfare and Development or other organization with Memorandum of Agreement with the Department of Health

Philippine Statistics Authority

Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities 

(i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)

Philippine Identification (ID) Card (1 original) or ePhilID (1 original)

Reminder:

▪ PhilID card/ePhilID holders are allowed to request his/her immediate family members (spouse, children, and parents) civil registry documents and certification including authentication.

1. Set an appointment at https:// appointment.psa.gov.ph/

1.1 May opt to download the Application Form - Death Certificate (Yellow Form) and Health Survey Form (if applicable) from the appointment website.

Reminder:

§ Application Form can be accomplished prior to scheduled date of appointment.

§ Health Survey Form must be accomplished at the CRS Outlet on the date of the appointment.

1.2 Go to the CRS Outlet on the actual date and time of appointment.

Reminder:

▪ Clients with PhilID/ePhilID and requesting for copy of Death Certificate of his/her immediate family members (spouse, children, and parents) are allowed to transact in the outlet without an appointment.

1.1 CRS Appointment System send out appointment confirmation to the client email address.

1.2 Ensure that the Application Form - Death Certificate (Yellow Form) and Health Survey Form are available for download.

Outlet Supervisor

PSA Civil Registry System Outlet

or

Outlet Manager

2. Present the printed or electronic copy of the CRS Appointment Slip and one (1) valid ID.

2.1 If the request for Copy Issuance of civil registry document will be availed at the PSA Civil Registry Outlet hosted by the Local Government Unit, present the printed or electronic copy of the CRS Appointment Slip, together with the original OR from Local Government Unit (LGU) as proof of payment of the LGU Add-on Fee, and one (1) valid ID upon entry in the PSA Civil Registry System Outlet.

2.1 Check carefully the following information on the presented CRS Appointment Slip:

a. Outlet Name;

b. Name of client;

c. Scheduled date and time; and

d. IDs presented.

Information Marshal/ Security Guard

Outlet Supervisor

PSA Civil Registry System Outlet

or

Outlet Manager

3. Pass through Health and Safety Protocol of the PSA Civil Registry System Outlet.

3.1 If applicable, allow the updated QR Code of the COVID-19 Digital Contact Tracing App be scanned, or fill-up and submit the Health Survey Form.

3.2 Allow temperature check.

3.1 Ensure that the client scanned and passed the COVID-19 Digital Contact Tracing App. or receive the completely filled-up health survey form.

3.2 Check the body temperature of client using a thermal scanner.

Information Marshal/ Security Guard

Outlet Supervisor

PSA Civil Registry System Outlet

or

Outlet Manager

Information Marshal,

PSA Civil Registry System Outlet

Team Leader,

PSA Civil Registry System Outlet

Outlet Supervisor

PSA Civil Registry System Outlet

or

Outlet Manager

5. Proceed to the screening area.

5.1 Present the AF, Web Access Information Slip, and the required documents to the screener for completeness check.

5.1 Screen the AF, Web Access Information Slip, and the requirements.

For PhilID card /ePhilID holders:

5.2 Screen the validity of the PhilID Card through its basic overt and covert security features, or scan the QR Code of the PhilID Card/ePhilID using PhilSys Check.

5.2.1 For CRS Outlets implementing the Civil Registration Service Basic

Online Authentication Application of the PhilID, attach the PhilID Consent Form to the AF and shall be noted for Biometric Authentication at the Releasing Window.

5.3 Return the validated PhilID card/ePhilID to the client.

5.4 Return the PhilID Card/ ePhilID that failed the validation to the client and request for a new valid ID.

5.5 Return the AF, Web Access Information Slip, and the ID(s) and/or authorization letter/SPA/Affidavit to the client as it will be presented to the Encoder prior to the payment of corresponding fees.

Screener,

PSA Civil Registry System Outlet

Team Leader,

PSA Civil Registry System Outlet

Outlet Supervisor,

PSA Civil Registry System Outlet

or

Outlet Manager

Information Marshal/Security Guard

Outlet Supervisor

PSA Civil Registry System

or

Outlet Manager

7. Proceed to the encoding area.

7.1 Wait for the QTN to be shown in the QMS Public Digital Display to the available encoding window.

7.2 Determine the mode of payment of the request, if cash or cashless payment.

7.3 Present the QTN, AF, Web Access Information Slip, and the required documents to the encoder.

7.1 Ensure that the QMS Public Digital Display is functional.

7.2 Ensure that the client is assigned to the Encoder-Collecting Officer role for cashless payment.

7.3 Receive the QTN, AF, Web Access Information Slip, and other requirements.

7.4 Encode the QTN, retrieve the transaction number using the Web Access Information Slip, and indicate the number of copies based from the AF.

7.5 Return the AF, Web Access Information Slip, the ID(s) and/or authorization letter/SPA/Affidavit to the client as it will be presented to the Collecting Officer prior to the payment of corresponding fees.

Encoder

PSA Civil Registry System Outlet

Team Leader,

PSA Civil Registry System Outlet

Outlet Supervisor,

PSA Civil Registry System Outlet

or

Outlet Manager

8. Proceed to the payment area.

8.1. Wait for the QTN to be shown in the QMS Public Digital Display to the available payment window.

8.2 Submit the QTN, AF, Web Access Information Slip, and the required documents to the Payment Window.

8.3 Pay the corresponding fee for the request, either in cash or through online cashless payment.

▪ Priority Clients to proceed to the Priority Lane.

▪ Clients with PhilID card/ePhilID to proceed to the Priority Lane/ Special Lane.

Reminder:

▪ Check the details in the issued Official Receipt (OR).

▪ Make sure to count the change before leaving the counter.

8.1 Ensure that the QMS Public Digital Display is functional.

8.2 Receive and check the QTN, AF, Web Access Information Slip, and the requirements.

8.3 Retrieve the transaction in the system using the search query.

8.4 Accept the corresponding payment and generate an Official Receipt (OR).

8.5 Inform the client to wait the QTN

to be shown in the QMS Public Digital Display in the Releasing Area.

8.6 Attach altogether the CRS Appointment Slip (if printed), QTN and accomplished AF and Web Access Information Slip.

8.7 Give the OR to the client and return the presented requirements as it will be submitted to the Releasing Officer prior to the issuance of the requested document.

For Priority Clients:

8.8 Instruct the Priority Client to wait for the release of the document.

Total Fee

Php 80.00 per copy

Breakdown:

Processing Fee:

-Php 50.00

Documentary Stamp Tax

-Php 30.00

Collecting Officer,

PSA Civil Registry System Outlet

Team Leader,

PSA Civil Registry System Outlet

Outlet Supervisor,

PSA Civil Registry System Outlet

or

Outlet Manager

9. Proceed to the Releasing Area.

9.1 Wait for the QTN to be shown in the QMS Public Digital Display to the available releasing window.

Releaser,

PSA Civil Registry System Outlet

Team Leader,

PSA Civil Registry System Outlet

Outlet Supervisor,

PSA Civil Registry System Outlet

or

Outlet Manager

10. Proceed to the Releasing Window.

10.1 Present the ORIGINAL OR and other requirements.

For PhilID card /ePhilID holders:

10.2 For PhilID card /ePhilID holders subject to biometric authentication, allow to scan the finger print using the fingerprint scanner.

10.1 Require the client to present/ submit the requirements and check for correctness and completeness.

For PhilID card /ePhilID holders:

10.2 Screen the validity of the PhilID Card through its basic overt and covert security features, or scan the QR Code of the PhilID Card/ePhilID using PhilSys Check.

10.2.1 For CRS Outlets implementing the Civil Registration Service Basic

Online Authentication Application of the PhilID, check the PhilID Consent Form attached in the AF.

10.2.2 Ensure to complete the authentication procedure in the CRS Authentication Application using the client’s biometrics via fingerprint scanner.

10.2.3 For failed fingerprint scanning, perform Demographic Authentication using the PhilSys Control Number (PCN) of the PhilID Card/ ePhilID, and Last Name of the PhilID/ePhilID owner and Date of Birth.

10.3 Return the validated PhilID card/ePhilID to the client.

10.4 Return the PhilID Card/ ePhilID that failed the validation to the client and request for a new valid ID.

10.5 Retrieve the transaction in the system using the search query.

10.6 Check the status of the DocPrint Death request.

10.7 If the processed request yielded positive result, print the PSA copy of the Death Certificate.

10.7.1 Print the Death Certificate in the Security Paper (Secpa).

10.7.2 Control the printed document in SECPA using the system.

10.8 If the processed request yielded negative result, print the Negative Certification of Death in SECPA, and

Negative Result Advisory.

10.8.1 Control the printed document in SECPA using the system.

10.9 If processed request yielded manual verification result, print Manual Verification Advisory.

Releaser,

PSA Civil Registry System Outlet

Team Leader,

PSA Civil Registry System Outlet

Outlet Supervisor,

PSA Civil Registry System Outlet

or

Outlet Manager

11. Check the document.

11.1 Sign the “Acknowledgement of Receipt” portion at the back of the AF and indicate the date of receipt.

11.1 Release the documents to the client with the Web Access Information Slip.

11.1.1 For negative result of request, advise the client to request an endorsement of Death Certificate from the Local Civil Registry Office (LCRO) where the Death was registered to PSA.

11.2.1 In case the image of the death document from the CRS Database is blurred, explain to the client the quality of the printed document.

Reminder:

▪ The client must be given an option for a clearer copy of the death document through re-scanning of the image.

11.2.2 If the client agreed to have the requested Death document subjected to re-scanning, inform the client to wait for the Short Messaging Service (SMS) notification on the availability of the release of the requested document.

11.3 Ensure the client signed the “Conforme” portion at the back of the AF, indicating the printed name, signature and id number.

11.4 Ensure the “Acknowledgement of Receipt” is accomplished by the client, indicating the printed name, signature and date of release.

11.5 Affix the initials of the Releaser in the OR.

11.6 Attached all the requirements: QTN, CRS Appointment Slip (if printed), Authorization Letter/SPA/ Affidavit and photocopies of valid IDs to the AF.

Releaser,

PSA Civil Registry System Outlet

Team Leader,

PSA Civil Registry System Outlet

Outlet Supervisor,

PSA Civil Registry System Outlet

or

Outlet Manager

1. Blurred copies of document/s from the CRS database will still be made available to the clients.

1.1 For client requesting clearer copy of the document, a request shall be made at the CRS Outlet.

1.2 The Releaser/ Care Officer will create a transaction for rework.

1.3 The RSO to tag the transaction as MV for processing of backend units.

1.4 Document is for pull-out from the Archive for re-scanning and other related processes.

1.5 Client to wait for the Short Messaging Service (SMS) notification on the availability of the document for release.

2. In the event that the RSO verification yielded a negative result but with Vital Event Information, the RSO tag the transaction to Manual Verification.

2.1 Document is for pull-out from the Archive for scanning and other related processes.

2.2 Client to wait for the Short Messaging Service (SMS) notification on the availability of the document for release.

3. In the event that the document issued to the client has incomplete/ incorrect annotation, a request for Rework will be created.

3.1 Releaser/Care Officer will endorse to the backend unit for creation of transaction for rework and reschedule the date of release.

3.2 Backend units to reprocess the annotation request.

3.3 Client to wait for the Short Messaging Service (SMS) notification on the availability of the document.

The regular annotation requests for Certificate of Marriage Affected by Dissolution of Marriage of Indigenous Peoples:

Courier,

Monthly Submission,

LCRCU, and

CRS Outlets

1. Receipt and control of documents.

1.1. Check the document/parcel vs. transmittal.

1.1.1. If the document / parcel is not among the list in the transmittal, inform the Central Outlet / LCRCU.

1.1.2. If the document/s are among the list in the transmittal, proceed to 2.

Unisys Associate and COSW,

Document Receipt and Control Unit (DRCU) and Document Processing Unit (DPU)

3^rd Floor CRS Building

Supervisor

Registration Officer III

Document Receipt and Control Unit (DRCU)

3^rd Floor CRS Building

Chief, CRMD

7^th Floor CRS Building

Unisys Associate and COSW,

Document Receipt and Control Unit (DRCU) and Document Processing Unit (DPU)

3^rd Floor CRS Building

Supervisor

Registration Officer III

Document Receipt and Control Unit (DRCU)

3^rd Floor CRS Building

Chief, CRMD

7^th Floor CRS Building

3. Create VEI Record

3.1. Search VEI record, if positive proceed to step 4.

3.2. If Negative, create VEI record

1 hour per batch of 30 documents

1 hour per batch of 29 documents

Unisys Associate

Document Receipt and Control Unit (DRCU)

3^rd Floor CRS Building

Supervisor

Registration Officer III

Document Receipt and Control Unit (DRCU)

3^rd Floor CRS Building

Chief, CRMD

7^th Floor CRS Building

Unisys Associate

Document Receipt and Control Unit (DRCU)

3^rd Floor CRS Building

Supervisor

Registration Officer III

Document Receipt and Control Unit (DRCU)

3^rd Floor CRS Building

Chief, CRMD

7^th Floor CRS Building

Unisys Associate,

Document Receipt and Control Unit (DRCU)

3^rd Floor CRS Building

Supervisor

Registration Officer III

Document Receipt and Control Unit (DRCU)

3^rd Floor CRS Building

Chief, CRMD

7^th Floor CRS Building

6. Receipt and Control of documents from DRCU.

6.1. Check the transmitted documents vs. transmittal.

6.1.1. If the document is not among the list in the transmittal, return to DRCU.

6.1.2. If the document is among the list in the transmittal, proceed to printing.

Unisys Associate, Uncon/MV Processing

Supervisor

Court Decree Unit, CRMD,

CRS Building, Quezon City

Chief, CRMD,

CRS Building, Quezon City

Unisys Associate, Uncon/MV Processing

Supervisor

Court Decree Unit, CRMD,

CRS Building, Quezon City

Chief, CRMD,

CRS Building, Quezon City

Unisys Associate, Uncon/MV Processing

Supervisor

Court Decree Unit, CRMD,

CRS Building, Quezon City

Chief, CRMD,

CRS Building, Quezon City

9. Verify the specimen signature of the authorized LCRO signatory in the database.

9.1. If documents passed the specimen signature verification, stamp “Verified by” and date of verification and affix initial/ signature of the Authentication Officer on each page of the documents.

9.2. If document did not pass verification, attach the blue stub, and indicate findings and feedback.

Unisys Associate, Specimen Signature Verifier

Supervisor

Court Decree Unit, CRMD,

CRS Building, Quezon City

Chief, CRMD,

CRS Building, Quezon City

10. Conduct detailed screening and evaluation with attached evaluation form to the supporting documents.

10.1.If no issue or problem is found during screening, route the AFs with the pertinent documents to Annotation Unit

10.2.If an issue or problem is found during screening, indicate the finding in the evaluation form and prepare feedback

10.3.If the document is found annotated Dissolution of Marriage of Indigenous Peoples, logged out as “positive”.

Registration Officer II and

Registration Officer I

Supervisor

Court Decree Unit, CRMD,

CRS Building, Quezon City

Chief, CRMD,

CRS Building, Quezon City

Unisys Associate, Feedback Clerk

Supervisor

Court Decree Unit, CRMD,

CRS Building, Quezon City

Chief, CRMD,

CRS Building, Quezon City

COSW

Court Decree Unit, CRMD,

Supervisor

Court Decree Unit, CRMD,

CRS Building, Quezon City

Chief, CRMD,

CRS Building, Quezon City

13. Receipt and control of application forms (AFs) and supporting documents from Court Decree Unit

13.1.Check the AFs of transmitted documents vs. list of documents in the transmittal.

13.1.1. If the AF is not among the list in the transmittal, return to Court Decree Unit

13.1.2. If the AF is among the list in the transmittal, proceed to the next step.

13.2.Scan “In” the AFs through the Uncon/MV Processing.

13.3.Forward the documents to the Team Lead for distribution to the Annotators.

Uncon/MV Controller

Annotation Unit, CRMD, CRS Building, Quezon City

Supervisor

Annotation Unit, CRMD, CRS Building, Quezon City

Chief, CRMD,

CRS Building, Quezon City

Team Lead

Annotation Unit, CRMD, CRS Building, Quezon City

Supervisor

Annotation Unit, CRMD, CRS Building, Quezon City

Chief, CRMD,

CRS Building, Quezon City

15. Annotation of COLB in the CRS database

15.1.Countercheck the completeness of the requirements and consistency of entries versus the data in the image/record in CRS database.

15.1.1.If the record passed verification, annotate the image in the CRS database.

15.1.2.If the record does not pass the verification, issue feedback.

15.1.3.If the annotated COM is already loaded in the CRS Database, route to Court Decree Unit for logging out in the system

Annotator

Annotation Unit, CRMD, CRS Building, Quezon City

Supervisor

Annotation Unit, CRMD, CRS Building, Quezon City

Chief, CRMD,

CRS Building, Quezon City

16. Approval of Annotation

16.1. Review the completeness of the requirements and consistencies of entries of the supporting documents as well as the annotation.

16.1.1.If passed, approve the annotation in the Electronic Annotation System (EAS).

16.1.2.If failed, disapprove the annotation, and prepare feedback

None

Note: Once the document has been approved, copy issuance is available in all CRS Outlets.

Approver

Annotation Unit, CRMD, CRS Building, Quezon City

Supervisor

Annotation Unit, CRMD, CRS Building, Quezon City

Chief, CRMD,

CRS Building, Quezon City

Uncon/MV Controller,

Annotation Unit, CRMD, CRS Building, Quezon City

Supervisor

Annotation Unit, CRMD, CRS Building, Quezon City

Chief, CRMD,

CRS Building, Quezon City

The following documents subject for annotations depending on the results of evaluation will be routed to the following:

· Negative Record in the PSA database or for clear copy

· For BReN-linking/BReN-unlinking and Cancellation of an Erroneous Annotations in the Database- AFs are routed to PMU, refer to Page 252 for ECF process and page 259 for Bren-linking/unlinking on the detailed process.

Screener

Court Decrees Unit, CRMD,

 CRS Building, Quezon City

Supervisor

Court Decrees Unit, CRMD,

CRS Building, Quezon City

Chief, CRMD,

CRS Building, Quezon City

3. Prepare a letter addressed to the PSA Provincial Statistics Office (PSO) to request verification from the Regional Trial Court.

4. CD unit route the letter to Chief of CRMD for review and Countersign

5. ANS of the CRS is to sign the letter

1 hour per 10 letters prepared

Within 2 hours

COSW,

Court Decrees Unit, CRMD,

 CRS Building, Quezon City

Supervisor

Court Decrees Unit, CRMD,

CRS Building, Quezon City

Chief, CRMD,

CRS Building, Quezon City

ANS, CRS

CRS Building, Quezon City

6. Sort documents by place where the decision was executed for archiving

7. E-mail soft copy of signed letter to PSOs for compliance

8. Mailing of hard copy of the signed letter to PSOs for verification with the concerned RTC

1 hour per batch of 100 documents

5 minutes

variable

COSW,

Court Decrees Unit, CRMD,

 CRS Building, Quezon City

Supervisor

Court Decrees Unit, CRMD,

CRS Building, Quezon City

Chief, CRMD,

CRS Building, Quezon City

TOTAL ESTIMATED PROCESSING TIME FOR SERVICE:20 WORKING DAYS

Note: The completion of the annotation process will depend on the compliance of RTC on the verification of Authenticity of the court decisions. Clients are provided with the contact number of Court Decrees Unit for follow ups.

If applicable, properly filled-out Health Survey Form (1 copy); or

Updated QR Code of the COVID-19 Digital Contact Tracing App

Entry points of the PSA Civil Registry System Outlets;

Or at the CRS Appointment System

Google Play Store or Apple App Store

AF dispenser at the PSA Civil Registry System Outlet;

Or at the CRS Appointment System

If the request for Copy Issuance of civil registry document will be availed at the PSA Civil Registry Outlet hosted by the Local Government Unit:

Original Copy of the Official Receipt (OR) from Local Government Unit (LGU) as proof of payment of the LGU Add-on Fee as per City Ordinance. (1 copy)

Duly notarized Affidavit of Kinship

(1 original) stating that the requester is the nearest surviving relative of the deceased.

Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities

(i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)

Court decision assigning the requester as legal guardian (1 original and 1 photocopy) and/or;

Duly notarized Affidavit of Guardianship

(1 original) supported by any of the following:

1) Barangay Certification that the deceased was living with the requesting party as his/her guardian at the time of death
(1 original)

2) School ID/Report Card of the minor that indicate the name of the requester as Guardian (1 original and 1 photocopy)

Clerk of the appropriate Court that rendered the decision

Lawyer/Notary Public

Office of the Barangay where the Guardian currently resides.

Educational institution recognized by the Department of Education.

Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities 

(i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)

Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities 

(i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)

Valid Identity Document (ID) of the requesting father of the document owner complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original and 1 photocopy)

Reminder:

§ The name of the Father should appear in the Birth Certificate of the child.

Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities 

(i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)

Senior Citizen’s Identity Document (ID) Card or any valid ID indicating his/her age complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original); or

Philippine Identification (ID) Card/ ePhilID
(1 original)

Office of the Senior Citizens Affairs (OSCA) and/or local government units (LGUs)

Philippine Statistics Authority

PWD ID Card complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original); or

Philippine Identification (ID) Card/ ePhilID (1 original)

National Council on Disability Affairs (NCDA) Office of the Mayor, Office of the Barangay, Department of Social Welfare and Development or other organization with Memorandum of Agreement with the Department of Health

Philippine Statistics Authority

Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities 

(i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)

Philippine Identification (ID) Card (1 original) or ePhilID (1 original)

Reminder:

§ PhilID card/ePhilID holders are allowed to request his/her immediate family members (spouse, children, and parents) civil registry documents and certification including authentication.

1. Set an appointment at https:// appointment.psa.gov.ph/

1.1 May opt to download the Application Form – Certificate of No Death (Blue Form) and Health Survey Form (if applicable) from the appointment website.

Reminder:

§ Application Form can be accomplished prior to scheduled date of appointment.

§ Health Survey Form must be accomplished at the CRS Outlet on the date of the appointment.

1.2 Go to the CRS Outlet on the actual date and time of appointment.

Reminder:

§ Clients with PhilID/ePhilID and requesting for the CENODEATH of his/her immediate family members (spouse, children and his/her parents) are allowed to transact in the outlet without an appointment.

1.1 CRS Appointment System send out appointment confirmation to the client email address.

1.2 Ensure that the Application Form – Certificate of No Death (Blue Form) and Health Survey Form are available for download.

Outlet Supervisor

PSA Civil Registry System Outlet

or

Outlet Manager

2. Present the printed or electronic copy of the CRS Appointment Slip and one (1) valid ID.

2.1 If the request for CENODEATH/ Advisory on Deaths will be availed at the PSA Civil Registry Outlet hosted by the Local Government Unit, present the printed or electronic copy of the CRS Appointment Slip, together with the original OR from Local Government Unit (LGU) as proof of payment of the LGU Add-on Fee, and one (1) valid ID upon entry in the PSA Civil Registry System Outlet.

2.1 Check carefully the following information on the presented CRS Appointment Slip:

a. Outlet Name;

b. Name of client;

c. Scheduled date and time; and

d. IDs presented.

Information Marshal/ Security Guard

Outlet Supervisor

PSA Civil Registry System Outlet

or

Outlet Manager

3. Pass through Health and Safety Protocol of the PSA Civil Registry System Outlet.

3.1 If applicable, allow the updated QR Code of the COVID-19 Digital Contact Tracing App be scanned, or fill-up and submit the Health Survey Form.

3.2 Allow temperature check.

3.1 Ensure that the client scanned and passed the COVID-19 Digital Contact Tracing App, or receive the completely filled-up health survey form.

3.2 Check the body temperature of client using a thermal scanner.

Information Marshal/ Security Guard

Outlet Supervisor

PSA Civil Registry System Outlet

or

Outlet Manager

Information Marshal,

PSA Civil Registry System Outlet

Team Leader,

PSA Civil Registry System Outlet

Outlet Supervisor

PSA Civil Registry System Outlet

or

Outlet Manager

5. Proceed to the screening area.

5.1 Present the AF and the required documents to the screener for completeness check.

5.1 Screen the AF and the requirements.

For PhilID card /ePhilID holders:

5.2 Screen the validity of the PhilID Card through its basic overt and covert security features, or scan the QR Code of the PhilID Card/ePhilID using PhilSys Check.

5.2.1 For CRS Outlets implementing the Civil Registration Service Basic

Online Authentication Application of the PhilID, attach the PhilID Consent Form to the AF and shall be noted for Biometric Authentication at the Releasing Window.

5.3 Return the validated PhilID card/ePhilID to the client.

5.4 Return the PhilID Card/ ePhilID that failed the validation to the client and request for a new valid ID.

5.5 Return the AF and the ID (s) to the client as it will be presented to the Encoder prior to the payment of corresponding fees

Screener,

PSA Civil Registry System Outlet

Team Leader,

PSA Civil Registry System Outlet

Outlet Supervisor

PSA Civil Registry System Outlet

or

Outlet Manager

Information Marshal/Security Guard

Outlet Supervisor

PSA Civil Registry System

or

Outlet Manager

7. Proceed to the encoding area.

7.1 If opted to transact in the encoding window, wait for the QTN to be shown in the QMS Public Digital Display.

7.1.1 Determine the mode of payment of the request, if cash or cashless payment.

7.1.2 Present the QTN, AF and the required documents to the encoder.

7.2 If opted to use the Self-Servicing Kiosk (SSK), proceed to the SSK area.

7.2.1 Encode QTN and the complete details of the request and print the transaction slip.

7.1 Ensure that the QMS Public Digital Display is functional.

7.2 Ensure that the client is assigned to the Encoder-Collecting Officer role for cashless payment.

7.3 Receive the QTN, AF and other requirements.

7.4 Encode into the system the QTN and the details of the requests.

7.5 Return the AF, the ID(s) to the client as it will be presented to the Collecting Officer prior to the payment of corresponding fees.

7.6 Ensure that the Self-Servicing Kiosk is functional and available to issue transaction slip.

Encoder

PSA Civil Registry System Outlet

Information Marshal PSA Civil Registry System Outlet

Team Leader,

PSA Civil Registry System Outlet

Outlet Supervisor,

PSA Civil Registry System Outlet

or

Outlet Manager

8. Proceed to the payment area.

8.1. Wait for the QTN to be shown in the QMS Public Digital Display to the available payment window.

8.2 Submit the QTN, AF/transaction slip and the required documents to the Payment Window.

8.3 Pay the corresponding fee for the request, either in cash or through online cashless payment.

· Priority Clients to proceed to the Priority Lane.

· Clients with PhilID card/ePhilID to proceed to the Priority Lane/ Special Lane.

Reminder:

· Check the details in the issued Official Receipt (OR).

· Make sure to count the change before leaving the counter.

8.1 Ensure that the QMS Public Digital Display is functional.

8.2 Receive and check the QTN, AF/transaction slip and the requirements.

8.3 Retrieve the transaction in the system using the search query.

8.4 Accept the corresponding payment and generate an Official Receipt (OR).

8.5 Inform the client to wait the QTN

to be shown in the QMS Public Digital Display in the Releasing Area.

8.6 Attach altogether the CRS Appointment Slip (if printed), QTN and accomplished AF/transaction slip.

8.7 Give the OR to the client and return the presented requirements as it will be submitted to the Releasing Officer prior to the issuance of the requested document.

For Priority Clients:

8.8 Instruct the Priority Client to wait for the release of the document.

Total Fee Php 210.00 per copy

Breakdown:

Processing Fee:

- Php 180.00

Documentary Stamp Tax

- Php 30.00

Collecting Officer,

PSA Civil Registry System Outlet

Team Leader,

PSA Civil Registry System Outlet

Outlet Supervisor,

PSA Civil Registry System Outlet

or

Outlet Manager

9.1 Get the transaction in the system.

9.2 Verify from the CRS database the request on the basis of details that has been encoded.

9.2.1 If there is no record of Death in the CRS Database, generate the Certificate of No Death (CENODEATH).

9.2.2 In case that the client has a record of Death in the CRS Database, instead of the CENODEATH the document to be generated is the Advisory on Deaths.

9.2.3 In case that the copy of the Death Certificate is not available in the CRS Database but positive in the Vital Event Information (VEI) Database, it will be tagged for Manual Verification processing.

9.2.3.1 For Manual Verification result, client to wait for the Short Messaging Service (SMS) notification on the availability of the document for release.

7 hours and 15 minutes

Reminder:

§ Processing time maybe extended depending on the result of verification from the System.

Request Service Officer,

Primary Back Office / Secondary Back Office

Team Leader,

Primary Back Office / Secondary Back Office

Supervisor,

Primary Back Office / Secondary Back Office

Or

Chief, CRSD

Releaser,

PSA Civil Registry System Outlet

Team Leader,

PSA Civil Registry System Outlet

Outlet Supervisor,

PSA Civil Registry System Outlet

or

Outlet Manager

11. Proceed to the Releasing Window.

11.1 Present the ORIGINAL OR and other requirements.

For PhilID card /ePhilID holders:

11.2 For PhilID card /ePhilID holders subject to biometric authentication, allow to scan the finger print using the fingerprint scanner.

11.1 Require the client to present / submit the requirements and check for correctness and completeness.

For PhilID card / ePhilID holders:

11.2 Screen the validity of the PhilID Card through its basic overt and covert security features, or scan the QR Code of the PhilID Card/ePhilID using PhilSys Check.

11.2.1 For CRS Outlets implementing the Civil Registration Service Basic

Online Authentication Application of the PhilID, check the PhilID Consent Form attached in the AF.

11.2.2 Ensure to complete the authentication procedure in the CRS Authentication Application using the client’s biometrics via fingerprint scanner.

11.2.3 For failed fingerprint scanning, perform Demographic Authentication using the PhilSys Control Number (PCN) of the PhilID Card/ ePhilID, and Last Name of the PhilID/ePhilID owner and Date of Birth.

11.3 Return the validated PhilID

11.4 Return the PhilID Card/ ePhilID that failed the validation to the client and request for a new valid ID.

11.5 Retrieve the transaction in the system using the search query.

11.6 Check the status of the CENODEATH request.

11.7 If the processed request yielded positive result, print the Advisory of Deaths

(CEDEATH).

11.7.1 Print the Advisory of Death (CEDEATH) in the Security Paper (Secpa).

11.7.2 Control the printed document in SECPA using the system.

11.8 If the processed request yielded negative result, print the CENODEATH in SECPA.

11.8.1 Control the printed document in SECPA using the system.

11.9 If processed request yielded manual verification result, print Manual Verification Advisory.

Releaser,

PSA Civil Registry System Outlet

Team Leader,

PSA Civil Registry System Outlet

Outlet Supervisor,

PSA Civil Registry System Outlet

or

Outlet Manager

12. Check the document.

12.1 Sign the “Acknowledgement of Receipt” portion at the back of the AF and indicate the date of receipt.

12.1 Release the documents to the client.

12.1.1 For Manual Verification result, inform the client to wait for the Short Messaging Service (SMS) notification on the availability of the release of the requested document.

12.2 Ensure the client signed the “Conforme” portion at the back of the AF, indicating the printed name, signature and id number.

12.4 Ensure the “Acknowledgement of Receipt” is accomplished by the client, indicating the printed name, signature and date of release.

12.4 Affix the initials of the Releaser in the OR.

12.5 Attached all the requirements: QTN, CRS Appointment Slip (if printed), Authorization Letter/SPA/ Affidavit and photocopies of valid IDs to the AF/transaction slips.

Releaser,

PSA Civil Registry System Outlet

Team Leader,

PSA Civil Registry System Outlet

Outlet Supervisor,

PSA Civil Registry System Outlet

or

Outlet Manager

Printed or electronic copy of valid CRS Appointment Slip (1 copy) bearing the name of the client that will transact in the PSA Civil Registry System Outlet.

Reminder:

§ If the client is an authorized representative, the CRS Appointment Slip should be in his/her name.

If applicable, properly filled-out Health Survey Form (1 copy); or

Updated QR Code of the COVID-19 Digital Contact Tracing App

Entry points of the PSA Civil Registry System Outlets;

Or at the CRS Appointment System

Google Play Store or Apple App Store

AF dispenser at the PSA Civil Registry System Outlet;

Or at the CRS Appointment System

If the request for Copy Issuance of civil registry document will be availed at the PSA Civil Registry Outlet hosted by the Local Government Unit:

Original Copy of the Official Receipt (OR) from Local Government Unit (LGU) as proof of payment of the LGU Add-on Fee as per City Ordinance. (1 copy)

Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities

(i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)

Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities

(i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)

Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities. 

(i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)

Court decision assigning the client as legal guardian (1 original and 1 photocopy) and/or;

Duly notarized Affidavit of Guardianship
(1 original)

Clerk of the appropriate Court that rendered the decision

Lawyer/Notary Public

Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities 

(i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)

Valid Identity Document (ID) of the document owner complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original and 1 photocopy)

Reminder:

§ For authorization letter and Special Power of Attorney (SPA) received from abroad, document owner should provide a scanned/photocopy of passport as valid ID.

Document owner

(i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)

Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities. 

(i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)

Authorization letter or duly notarized
Special Power of Attorney (1 original) complying with the following requirements:

1) Issued by the document owner or the legal guardian, and specifically state that its purpose is to secure civil registry document from PSA. A general statement as to the purpose will not be accepted;

2) Indicate the type of document, and must be able to provide the specific details required in the AF;

3) Typewritten or handwritten in a clean sheet of paper and should bear the signature of the document owner. The full name and signature appearing in the authorization letter must be identical to the valid ID of the document owner except for the Philippine Identification (PhilID) card /ePhilID;

4) Multipurpose SPA can be accepted provided that the intent to secure specific civil registry document/certification from the PSA is specifically indicated;

5) Captured/scanned image of the actual SPA that matches the accompanying valid ID; and

6) Authorization letter sent through email and other instant messaging applications is acceptable provided that the full name and signature appearing in the authorization letter must be identical to the valid ID of the document owner and the authorized person.

Court decision assigning the requester as legal guardian (1 original and 1 photocopy) and/or;

Duly notarized Affidavit of Guardianship
(1 original) supported by any of the following:

1) Barangay Certification that the minor is in the custody of the requesting party/
guardian (1 original)

2) School ID/Report Card of the minor that indicate the name of the requester as Guardian (1 original and 1 photocopy)

Clerk of the appropriate Court that rendered the decision

Lawyer/Notary Public

Office of the Barangay where the Guardian currently resides

Educational institution recognized by the Department of Education.

Valid Identity Document of the Guardian complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original and

1 photocopy)

Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities 

(i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)

Duly notarized Affidavit of Kinship

(1 original) stating that the requester is the nearest surviving relative of the deceased.

Valid Identity Document (ID) of the nearest of kin requesting the document complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original and

1 photocopy)

Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities 

(i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)

Senior Citizen’s ID Card or any valid ID indicating his/her age with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original); or

Philippine Identification (ID) Card/ ePhilID
(1 original)

Office of the Senior Citizens Affairs (OSCA) and/or local government units (LGUs)

Philippine Statistics Authority

PWD ID Card complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original); or

Philippine Identification (ID) Card/ ePhilID
(1 original)

National Council on Disability Affairs (NCDA) Office of the Mayor, Office of the Barangay, Department of Social Welfare and Development or other organization with Memorandum of Agreement with the Department of Health

Philippine Statistics Authority

Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities

(i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, Philpost, Pag-IBIG, COMELEC, NBI, AFP, PNP)

Philippine Identification (ID) Card
(1 original) or ePhilID (1 original)

Reminder:

§ PhilID card/ePhilID holders are allowed to request for his/her own document, his/her spouse, and his/her parents

1. Set an appointment at https:// appointment.psa.gov.ph/

1.1 May opt to download the Application Form – Certificate of No Marriage (Green Form) and Health Survey Form (if applicable) from the appointment website.

Reminder:

§ Application Form can be accomplished prior to scheduled date of appointment.

§ Health Survey Form must be accomplished at the CRS Outlet on the date of the appointment.

1.2 Go to the CRS Outlet on the actual date and time of appointment.

Reminder:

§ Clients with PhilID/ePhilID and requesting for his/her own CENOMAR, his/her spouse, and his/her parents, are allowed to transact in the outlet without an appointment.

1.1 CRS Appointment System send out appointment confirmation to the client email address.

1.2 Ensure that the Application Form – Certificate of No Marriage (Green Form) and Health Survey Form are available for download.

Outlet Supervisor

PSA Civil Registry System Outlet

or

Outlet Manager

2. Present the printed or electronic copy of the CRS Appointment Slip and one (1) valid ID.

Reminder:

For Authorized Representative (AR)

§ Valid Identity Document (ID) of the document owner complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original and 1 photocopy) and the AR’s valid ID.

§ CRS Appointment Slip bearing the name of the AR.

2.1 If the request for CENOMAR/Advisory on Marriages will be availed at the PSA Civil Registry Outlet hosted by the Local Government Unit, present the printed or electronic copy of the CRS Appointment Slip, together with the original OR from Local Government Unit (LGU) as proof of payment of the LGU Add-on Fee, and one (1) valid ID upon entry in the PSA Civil Registry System Outlet.

2.1 Check carefully the following information on the presented CRS Appointment Slip:

a. Outlet Name;

b. Name of client;

c. Scheduled date and time; and

d. IDs presented.

Information Marshal/ Security Guard

Outlet Supervisor

PSA Civil Registry System Outlet

or

Outlet Manager

3. Pass through Health and Safety Protocol of the PSA Civil Registry System Outlet.

3.1 If applicable, allow the updated QR Code of the COVID-19 Digital Contact Tracing App be scanned, or fill-up and submit the Health Survey Form.

3.2 Allow temperature check.

3.1 Ensure that the client scanned and passed the COVID-19 Digital Contact Tracing App, or receive the completely filled-up health survey form.

3.2 Check the body temperature of client using a thermal scanner.

Information Marshal/ Security Guard

Outlet Supervisor

PSA Civil Registry System Outlet

or

Outlet Manager

Information Marshal,

PSA Civil Registry System Outlet

Team Leader,

PSA Civil Registry System Outlet

Outlet Supervisor

PSA Civil Registry System Outlet

or

Outlet Manager

5. Proceed to the screening area.

5.1 Present the AF and the required documents to the screener for completeness check.

5.1 Screen the AF and the requirements.

For PhilID card /ePhilID holders:

5.2 Screen the validity of the PhilID Card through its basic overt and covert security features, or scan the QR Code of the PhilID Card/ePhilID using PhilSys Check.

5.2.1 For CRS Outlets implementing the Civil Registration Service Basic

Online Authentication Application of the PhilID, attach the PhilID Consent Form to the AF and shall be noted for Biometric Authentication at the Releasing Window.

5.3 Return the validated PhilID card/ePhilID to the client.

5.4 Return the PhilID Card/ ePhilID that failed the validation to the client and request for a new valid ID.

5.5 Return the AF and the ID(s) and/or authorization letter/SPA/Affidavit to the client as it will be presented to the Encoder prior to the payment of corresponding fees

Screener,

PSA Civil Registry System Outlet

Team Leader,

PSA Civil Registry System Outlet

Outlet Supervisor

PSA Civil Registry System Outlet

or

Outlet Manager

Information Marshal/Security Guard

Outlet Supervisor

PSA Civil Registry System

or

Outlet Manager

7. Proceed to the encoding area.

7.1 If opted to transact in the encoding window, wait for the QTN to be shown in the QMS Public Digital Display.

7.1.1 Determine the mode of payment of the request, if cash or cashless payment.

7.1.2 Present the QTN, AF and the required documents to the encoder.

7.2 If opted to use the Self-Servicing Kiosk (SSK), proceed to the SSK area.

7.2.1 Encode QTN and the complete details of the request and print the transaction slip.

7.1 Ensure that the QMS Public Digital Display is functional.

7.2 Ensure that the client is assigned to the Encoder-Collecting Officer role for cashless payment.

7.3 Receive the QTN, AF and other requirements.

7.4 Encode into the system the QTN and the details of the requests.

7.5 Return the AF, the ID(s) and/or authorization letter/SPA/Affidavit to the client as it will be presented to the Collecting Officer prior to the payment of corresponding fees.

7.6 Ensure that the Self-Servicing Kiosk is functional and available to issue transaction slip.

Encoder

PSA Civil Registry System Outlet

Information Marshal PSA Civil Registry System Outlet

Team Leader,

PSA Civil Registry System Outlet

Outlet Supervisor,

PSA Civil Registry System Outlet

or

Outlet Manager

8. Proceed to the payment area.

8.1. Wait for the QTN to be shown in the QMS Public Digital Display to the available payment window.

8.2 Submit the QTN, AF/transaction slip and the required documents to the Payment Window.

8.3 Pay the corresponding fee for the request, either in cash or through online cashless payment.

· Priority Clients to proceed to the Priority Lane.

· Clients with PhilID card/ePhilID to proceed to the Priority Lane/ Special Lane.

Reminder:

· Check the details in the issued Official Receipt (OR).

· Make sure to count the change before leaving the counter.

8.1 Ensure that the QMS Public Digital Display is functional.

8.2 Receive and check the QTN, AF/transaction slip and the requirements.

8.3 Retrieve the transaction in the system using the search query.

8.4 Accept the corresponding payment and generate an Official Receipt (OR).

8.5 Inform the client to wait the QTN

to be shown in the QMS Public Digital Display in the Releasing Area.

8.6 Attach altogether the CRS Appointment Slip (if printed), QTN and accomplished AF/transaction slip.

8.7 Give the OR to the client and return the presented requirements as it will be submitted to the Releasing Officer prior to the issuance of the requested document.

For Priority Clients:

8.8 Instruct the Priority Client to wait for the release of the document.

Total Fee Php 210.00 per copy

Breakdown:

Processing Fee:

- Php 180.00

Documentary Stamp Tax

- Php 30.00

Collecting Officer,

PSA Civil Registry System Outlet

Team Leader,

PSA Civil Registry System Outlet

Outlet Supervisor,

PSA Civil Registry System Outlet

or

Outlet Manager

9.1 Get the transaction in the system.

9.2 Verify from the CRS database the request on the basis of details that has been encoded.

Conduct verification from the System pursuant to the issued PSA Office Memorandum No. 2021-64 dated

01 March 2021 about the document owner as both as male and as female.

9.2.1 If there is no record of Marriage in the CRS Database, generate the Certificate of No Marriage (CENOMAR) for release.

9.2.2 In case that the client has a record of Marriage in the CRS Database, instead of the CENOMAR, the document to be generated is the Advisory on Marriages.

9.2.3 In case that the copy of the Marriage Certificate is not available in the CRS Database but positive in the Vital Event Information (VEI) Database, it will be tagged for Manual Verification processing.

9.2.3.1 For Manual Verification result, client to wait for the Short Messaging Service (SMS) notification on the availability of the document for release.

7 hours and 15 minutes

Reminder:

§ Processing time maybe extended depending on the result of verification from the System.

Request Service Officer,

Primary Back Office / Secondary Back Office

Team Leader,

Primary Back Office / Secondary Back Office

Supervisor,

Primary Back Office / Secondary Back Office

or

Chief,

CRSD

Releaser,

PSA Civil Registry System Outlet

Team Leader,

PSA Civil Registry System Outlet

Outlet Supervisor,

PSA Civil Registry System Outlet

or

Outlet Manager

11. Proceed to the Releasing Window.

11.1 Present the ORIGINAL OR and other requirements.

For PhilID card /ePhilID holders:

11.2 For PhilID card /ePhilID holders subject to biometric authentication, allow to scan the finger print using the fingerprint scanner.

11.1 Require the client to present / submit the requirements and check for correctness and completeness.

For PhilID card / ePhilID holders:

11.2 Screen the validity of the PhilID Card through its basic overt and covert security features, or scan the QR Code of the PhilID Card/ePhilID using PhilSys Check.

11.2.1 For CRS Outlets implementing the Civil Registration Service Basic

Online Authentication Application of the PhilID, check the PhilID Consent Form attached in the AF.

11.2.2 Ensure to complete the authentication procedure in the CRS Authentication Application using the client’s biometrics via fingerprint scanner.

11.2.3 For failed fingerprint scanning, perform Demographic Authentication using the PhilSys Control Number (PCN) of the PhilID Card/ ePhilID, and Last Name of the PhilID/ePhilID owner and Date of Birth.

11.3 Return the validated PhilID

11.4 Return the PhilID Card/ ePhilID that failed the validation to the client and request for a new valid ID.

11.5 Retrieve the transaction in the system using the search query.

11.6 Check the status of the CENOMAR request.

11.7 If the processed request yielded positive result, print the Advisory on Marriages

(CEMAR).

11.7.1 Print the Advisory on Marriages (CEMAR) in the Security Paper (Secpa).

11.7.2 Control the printed document in SECPA using the system.

11.8 If the processed request yielded negative result, print the

CENOMAR in SECPA.

11.8.1 Control the printed document in SECPA using the system.

11.9 If processed request yielded manual verification result, print Manual Verification Advisory.

Releaser,

PSA Civil Registry System Outlet

Team Leader,

PSA Civil Registry System Outlet

Outlet Supervisor,

PSA Civil Registry System Outlet

or

Outlet Manager

12. Check the document.

12.1 Sign the “Acknowledgement of Receipt” portion at the back of the AF and indicate the date of receipt.

12.1 Release the documents to the client.

12.1.1 For Manual Verification result, inform the client to wait for the Short Messaging Service (SMS) notification on the availability of the release of the requested document.

12.3 Ensure the client signed the “Conforme” portion at the back of the AF, indicating the printed name, signature and id number.

12.4 Ensure the “Acknowledgement of Receipt” is accomplished by the client, indicating the printed name, signature and date of release.

12.4 Affix the initials of the Releaser in the OR.

12.5 Attached all the requirements: QTN, CRS Appointment Slip (if printed), Authorization Letter/SPA/ Affidavit and photocopies of valid IDs to the AF/transaction slip.

Releaser,

PSA Civil Registry System Outlet

Team Leader,

PSA Civil Registry System Outlet

Outlet Supervisor,

PSA Civil Registry System Outlet

or

Outlet Manager

1. To issue Advisory on Marriage/s.

1.1 PBO/SBO RSO to tag the transaction as Manual Verification (MV); suspend the transaction, choose others in the drop down list and type “Document Sub-type, divorce obtain thru Sharia’ Court”, click “SUSPEND” and click “OK”;

1.2 Once Tag as MV, PBO/SBO RSO can cancel the transaction and fetch another transaction.

1.3 Document is for pull-out from the Archive for re-scanning and other related processes.

1.4 Once acted by the Back-end Unit, the transaction number will queue up to the civil registry system processing queue.

1.5 PBO/SBO RSO to get the transaction, for processing.

1.6 Outlet’s Releaser to print the image in CRS Security Paper (SECPA).

Printed or electronic copy of valid CRS Appointment Slip (1 copy) bearing the name of the client that will transact in the PSA Civil Registry System Outlet.

Reminder:

§ If the client is an authorized representative, the CRS Appointment Slip should be in his/her name.

If applicable, properly filled-out Health Survey Form (1 copy); or

Updated QR Code of the COVID-19 Digital Contact Tracing App

Entry points of the PSA Civil Registry System Outlets;

Or at the CRS Appointment System

Google Play Store or Apple App Store

AF dispenser at the PSA Civil Registry System Outlet;

Or at the CRS Appointment System

If the request for Copy Issuance of civil registry document will be availed at the PSA Civil Registry Outlet hosted by the Local Government Unit:

Original Copy of the Official Receipt (OR) from Local Government Unit (LGU) as proof of payment of the LGU Add-on Fee as per City Ordinance. (1 copy)

Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities

(i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)

Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities

(i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)

Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities. 

(i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)

Court decision assigning the client as legal guardian (1 original and 1 photocopy) and/or;

Duly notarized Affidavit of Guardianship
(1 original)

Clerk of the appropriate Court that rendered the decision

Lawyer/Notary Public

Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities 

(i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)

Valid Identity Document (ID) of the document owner complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original and 1 photocopy)

Reminder:

§ For authorization letter and Special Power of Attorney (SPA) received from abroad, document owner should provide a scanned/photocopy of passport as valid ID.

Document owner

(i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)

Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities. 

(i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)

Authorization letter or duly notarized
Special Power of Attorney (1 original) complying with the following requirements:

1) Issued by the document owner or the legal guardian, and specifically state that its purpose is to secure civil registry document from PSA. A general statement as to the purpose will not be accepted;

2) Indicate the type of document, and must be able to provide the specific details required in the AF;

3) Typewritten or handwritten in a clean sheet of paper and should bear the signature of the document owner. The full name and signature appearing in the authorization letter must be identical to the valid ID of the document owner except for the Philippine Identification (PhilID) card /ePhilID;

4) Multipurpose SPA can be accepted provided that the intent to secure specific civil registry document/certification from the PSA is specifically indicated;

5) Captured/scanned image of the actual SPA that matches the accompanying valid ID; and

6) Authorization letter sent through email and other instant messaging applications is acceptable provided that the full name and signature appearing in the authorization letter must be identical to the valid ID of the document owner and the authorized person.

Court decision assigning the requester as legal guardian (1 original and 1 photocopy) and/or;

Duly notarized Affidavit of Guardianship
(1 original) supported by any of the following:

1) Barangay Certification that the minor is in the custody of the requesting party/
guardian (1 original)

2) School ID/Report Card of the minor that indicate the name of the requester as Guardian (1 original and 1 photocopy)

Clerk of the appropriate Court that rendered the decision

Lawyer/Notary Public

Office of the Barangay where the Guardian currently resides

Educational institution recognized by the Department of Education.

Valid Identity Document of the Guardian complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original and

1 photocopy)

Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities 

(i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)

Duly notarized Affidavit of Kinship

(1 original) stating that the requester is the nearest surviving relative of the deceased.

Valid Identity Document (ID) of the nearest of kin requesting the document complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original and

1 photocopy)

Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities 

(i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP)

Senior Citizen’s ID Card or any valid ID indicating his/her age with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original); or

Philippine Identification (ID) Card/ ePhilID
(1 original)

Office of the Senior Citizens Affairs (OSCA) and/or local government units (LGUs)

Philippine Statistics Authority

PWD ID Card complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original); or

Philippine Identification (ID) Card/ ePhilID
(1 original)

National Council on Disability Affairs (NCDA) Office of the Mayor, Office of the Barangay, Department of Social Welfare and Development or other organization with Memorandum of Agreement with the Department of Health

Philippine Statistics Authority

Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities

(i.e., PhilID, DFA, LTO, PRC, IBP, GSIS, SSS, Philpost, Pag-IBIG, COMELEC, NBI, AFP, PNP)

Philippine Identification (ID) Card
(1 original) or ePhilID (1 original)

Reminder:

§ PhilID card/ePhilID holders are allowed to request for his/her own document, his/her spouse, and his/her parents.

1. Set an appointment at https:// appointment.psa.gov.ph/

1.1 May opt to download the Application Form- Certificate of No Record of Marriage (Green Form) and Health Survey Form (if applicable) from the appointment website.

Reminder:

§ Application Form can be accomplished prior to scheduled date of appointment.

§ Health Survey Form must be accomplished at the CRS Outlet on the date of the appointment.

1.2 Go to the CRS Outlet on the actual date and time of appointment.

Reminder:

§ Clients with PhilID/ePhilID and requesting for his/her own document, his/her spouse, and his/her parents, are allowed to transact in the outlet without an appointment.

1.1 CRS Appointment System send out appointment confirmation to the client email address.

1.2 Ensure that the Application Form- Certificate of No Record of Marriage (Green Form) and Health Survey Form are available for download.

Outlet Supervisor

PSA Civil Registry System Outlet

or

Outlet Manager

2. Present the printed or electronic copy of the CRS Appointment Slip and one (1) valid ID.

Reminder:

For Authorized Representative (AR)

§ Valid Identity Document (ID) of the document owner complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original and 1 photocopy) and the AR’s valid ID.

§ CRS Appointment Slip bearing the name of the AR.

2.1 If the request for CENOMAR/ Advisory on Marriages will be availed at the PSA Civil Registry Outlet hosted by the Local Government Unit, present the printed or electronic copy of the CRS Appointment Slip, together with the original OR from Local Government Unit (LGU) as proof of payment of the LGU Add-on Fee, and one (1) valid ID upon entry in the PSA Civil Registry System Outlet.

2.1 Check carefully the following information on the presented CRS Appointment Slip:

a. Outlet Name;

b. Name of client;

c. Scheduled date and time; and

d. IDs presented.

Information Marshal/ Security Guard

Outlet Supervisor

PSA Civil Registry System Outlet

or

Outlet Manager

3. Pass through Health and Safety Protocol of the PSA Civil Registry System Outlet.

3.1 If applicable, allow the updated QR Code of the COVID-19 Digital Contact Tracing App be scanned, or fill-up and submit the Health Survey Form.

3.2 Allow temperature check.

3.1 Ensure that the client scanned and passed the COVID-19 Digital Contact Tracing App, or receive the completely filled-up health survey form.

3.2 Check the body temperature of client using a thermal scanner.

Information Marshal/ Security Guard

Outlet Supervisor

PSA Civil Registry System Outlet

or

Outlet Manager

Information Marshal/Security Guard

Outlet Supervisor

PSA Civil Registry System

or

Outlet Manager

Information Marshal,

PSA Civil Registry System Outlet

Team Leader,

PSA Civil Registry System Outlet

Outlet Supervisor

PSA Civil Registry System Outlet

or

Outlet Manager

6. Proceed to the screening area.

6.1 Present the AF and the required documents to the screener for completeness check.

6.1 Screen the AF and the requirements.

For PhilID card /ePhilID holders:

6.2 Screen the validity of the PhilID Card through its basic overt and covert security features, or scan the QR Code of the PhilID Card/ePhilID using PhilSys Check.

6.3 Return the validated PhilID card/ePhilID to the client.

6.4 Return the PhilID Card/ ePhilID that failed the validation to the client and request for a new valid ID.

6.5 Return the AF and the ID(s) and/or authorization letter/SPA/Affidavit to the client as it will be presented to the Collecting Officer prior to the payment of corresponding fees.

Screener,

PSA Civil Registry System Outlet

Team Leader,

PSA Civil Registry System Outlet

Outlet Supervisor,

PSA Civil Registry System Outlet

Or

Outlet Manager

7. Proceed to the payment window.

7.1 Submit the AF and the required documents to the Payment Window.

7.2 Pay the corresponding fee for the request, either in cash or through online cashless payment.

§ Priority Clients to proceed to the Priority Lane.

§ Clients with PhilID card/ePhilID to proceed to the Priority Lane/ Special Lane.

Reminder:

§ Check the details in the issued Official Receipt (OR).

§ Make sure to count the change before leaving the counter.

7.1 Check the AF and the requirements.

7.2 Encode the details of the requests.

7.3 Accept the corresponding payment and generate an Official Receipt (OR).

7.4 Indicate therein the date and estimated time of release.

7.5 Attach altogether the CRS Appointment Slip (if printed), QTN and accomplished AF.

7.6 Give the OR to the requester and return the presented requirements as it will be submitted to the Releasing Officer prior to the issuance of the requested document

For Priority Clients:

7.7 Write a “Priority Lane or PL” in the AF of the Priority Client and instruct the client that the release of the requested document will be on Priority Lane Releasing Windows.

7.8 Forward the AF to the Request Service Officer (RSO) for verification from the Civil Registry System (CRS) Database.

Total Fee Php 210.00 per copy

Breakdown:

Processing Fee:

- Php 180.00

Documentary Stamp Tax

- Php 30.00

Collecting Officer,

PSA Civil Registry System Outlet

Team Leader,

PSA Civil Registry System Outlet

Outlet Supervisor,

PSA Civil Registry System Outlet

or

Outlet Manager

8.1 Verify from the CRS database the request on the basis of details that has been written by the requester in the AF-CENOMAR.

Conduct verification from the CICA System pursuant to the issued PSA Office Memorandum No. 2021-64 dated
01 March 2021 about the document owner as both as male and as female.

8.1.1 If there is no record of Marriage in the CRS Database, print the Certificate of No Marriage (CENOMAR).

8.1.2 In case that the client has a record of Marriage in the CRS Database, instead of the Certificate No Marriage (CENOMAR), the document to be issued is the Advisory on Marriages.

8.2 RSO to print the result of the verification of the request in CRS Security Paper (SECPA).

8.3 Control the printed document in SECPA using the QMS Releasing Manager application.

8.4 Match and sort the printed document with the corresponding AF.

8.5 Forward document ready for release to the Releasing Area.

1 working day and 7 hours

Reminder:

§ Processing time maybe extended depending on the result of verification from the System.

Request Service Officer,

PSA Civil Registry System Outlet

Barcode Controller,

PSA Civil Registry System Outlet

Sorter/Matcher, PSA Civil Registry System Outlet

Team Leader,

PSA Civil Registry System Outlet

Outlet Supervisor,

PSA Civil Registry System Outlet

or

Outlet Manager

9. Wait for the name of the document owner/client to be called.

9.1 Proceed to the Releasing Window where the document owner/client’s name was called.

9.2 Present the ORIGINAL OR and other requirements

9.3 Wait for the name of the document owner/client to be called.

9.1 Announce in batch the names of the document owner/client and the type of request that are ready for release.

9.2 Check the OR as to the scheduled date and time of release.

9.3 Search for the requested certification.

9.4 Require the client to present/submit the requirements and check for correctness and completeness before releasing the request.

For PhilID card /ePhilID holders:

9.5 Check the validity of the PhilID Card presented through its basic overt and covert security features, or scan the QR Code of the PhilID Card/ePhilID using PhilSys Check.

9.6 Return the validated PhilID card/ePhilID to the client.

9.7 Return the PhilID Card/ ePhilID that failed the validation to the client and request for a new valid ID.

Releaser,

PSA Civil Registry System Outlet

Team Leader,

PSA Civil Registry System Outlet

Outlet Supervisor,

PSA Civil Registry System Outlet

or

Outlet Manager

10. Check the document.

10.1 Sign the “Received by” portion at the back of the AF and indicate the date of receipt.

10.1 Issue the result of the verification:

10.1.1 If there is no record of Marriage in the CRS Database, issue the Certificate of No Marriage (CENOMAR).

10.1.2 If there is a record of Marriage in the CRS Database issue the Advisory on Marriages.

10.2 Require the client to sign the “Received by” portion and indicate the date of receipt at the back of the AF.

10.3 Ensure to write the name of the client in PRINTED letters, the type of ID presented, ID number, releasing window number and date and time of release.

10.4 Stamp the OR as “RELEASED” and indicate the date of release.

10.5 Affix the initials of the Releaser in the OR.

10.6 Release the requested document to the client.

10.7 Attached all the requirements: QTN, CRS Appointment Slip (if printed), Authorization Letter/SPA/Affidavit and photocopies of valid IDs to the AF.

Releaser,

PSA Civil Registry System Outlet

Team Leader,

PSA Civil Registry System Outlet

Outlet Supervisor,

PSA Civil Registry System Outlet

or

Outlet Manager