CO-FO
Central Office
Offices
Philsys Registry Office
Services
Systems and Information Security Service
Unit Division
Infrastructure and System Management Division
Internal/External
Internal
Service Specifications
Provision of Technical Support (ICT Issues) to Philsys Registry Office in Centris 5
10. Provision of Technical Support (ICT Issues) to PhilSys Registry Office in Centris 5
The Infrastructure and Systems Management Division provides technical support to PhilSys personnel at ETON Centris Cyberpod 5 Building who are having technical problems, including network issues, hardware, and software issues.
| Office or Division: | Infrastructure and Systems Management Division | |
| Classification: | Complex | |
| Type of Transaction: | G2G - Government to Government | |
| Who may avail: | PhilSys Registry Office | |
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |
PhilSys IT Support Ticketing with the following details: a. Template Name: PRO ICT Tech Support b. Tracker PRO ICT Tech Support c. Issue Title:<Category>_<Concern> d. Issue Body: [Unit/Division and Name of Requestor] | Infrastructure and Systems Management Division through the PhilSys tracking system | |
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| 1. File ticket request through PhilSys IT Support Ticketing webpage. | 1.1. Acknowledge receipt of the request. | None | 5 minutes | Computer Maintenance Technologist I |
| None | 1.2. Provide appropriate action. | 30 minutes Note: Troubleshooting time may vary depending on the issue. | Computer Maintenance Technologist I | |
| 2. Test the component, acknowledge, and send feedback to the task provided. | 2.1. Close the Job Ticket. | None | 10 minutes | Computer Maintenance Technologist I |
| TOTAL: | None | 45 minutes | ||
| Attachment | Size |
|---|---|
 Provision of Technical Support (ICT Issues) to Philsys Registry Office in Centris 5 |
323.86 KB |