PhilSys IT Support Ticketing with the following details

a. Name:

b. Employee Number:

c. Designation:

d. Service/Division:

e. Employment Status

1. PhilSys IT Support Ticketing for complex issue

2. Registration Kit Support Group Chat for Minor Issue

1. Report technical issue(s) based on its specification:

a. Minor Issue - Viber Group

b. Complex Issue - Matrix System

15 Minutes

Note: Varies depending on issue(s) specification if minor or complex

issues

Computer Maintenance Technologist I/II

/ Information Systems Analyst II

Computer Maintenance Technologist I/II

/

 Information Systems Analyst II

Accomplished Data Gathering Template (Excel File)

For Machine

1. Column A - reg_code
2. Column B - Machine Name
3. Column C - Machine Serial
4. Column D - Public Key
5. Column E - Key Index
6. Column F - SigningPublic Key
7. Column G - SigningKeyIndex

For Biometric Device

1. Column A - reg_code
2. Column B - Device Type
3. Column C - Device Serial
4. Column D - MDS ID from Postman and JSON Web Tokens

1.2. Review the data provided.

Note: Return the request to the Field ISA I if the data is incorrect.

Accomplished PhilSys Account Request Form (PARF) with the following information:

I. Type of Request

a. New Account

 II. Account Holder Information

a. Last Name

b. First Name

c. Middle Name

d. Suffix

e. Designation

f. Province/Region

g. Office/Company

h. Unit/Division/Service

i. Employee ID No.

j. Contact No.

k. Email Address

l. Employment Status:

1. COSW

2. Regular

3. External/Non-PSA

III. Selection of Required Access

a. Registration Client

Matrix User Onboarding template with the following details:

1. REGCLIENT_USERS_BIOLOGIN_TEMPLATE (Excel Format)

a. Column A – Registration ID or Registration Code

b. Column E – Email Address of the registered RCS/RKO

c. Column F – RID of the registered RCS/RKO

d. Column G – First Name

e. Column H – Last Name

f. Column I – Roles (choose from the drop-down list)

1.3. Check the completeness and assess the accuracy of the information in the PARF.

Note: If the information is incorrect and/or incomplete, return the PARF to the requestor for correction/

completion.

1.5. Approve/ disapprove the received PARF and return the form to the Administra-tive Assistant for disseminat-ion.

Note: If the request is disapproved, return the form to the requestor via email.

Matrix ticket filed with the following details:

a. Template Name

b. Tracker RID Checking

c. Issue Title: Province Name –RID Checking – (Date Filed [DD MMM YYY])

d. Issue Body <Explain the RIDs intended for checking>

Information Systems Analyst I/

Computer Maintenance Technologist I

1 minute

Note: Processing time may vary depending on the number of Registration IDs (RIDs)

1 RID=1 minute

Information Systems Analyst I/

Computer Maintenance Technologist I

Information Systems Analyst I/

Computer Maintenance Technologist I

Information Systems Analyst I/

Computer Maintenance Technologist I

Driver’s Trip Ticket (destination is outside Metro Manila)

Special Order (with name of the driver and

details about the vehicle)

PROCESSING

TIME

1. Submit

Driver’s Trip Ticket (DTT) to Motor Pool Unit/ TAM Bldg.

Administrative Aide VI

 COSW

Administrative Aide VI

 COSW

Administrative Aide VI

 COSW

2. Submit

approved SO with the name of the assigned driver and details about the vehicle

Administrative Aide VI

 COSW

Administrative Aide VI

 COSW

Administrative Assistant II;

Administrative Aide VI

4. Certify

correctness of travel completed

Administrative Assistant II;

Administrative Aide VI

PERSON

RESPONSIBLE

For ABC

P500,000.00

and below = P500.00

More than P500,000

up to P1M = P1,000.00

More than

P1M up to

P5M =

P5,000.00

P5M up to

P10M =

P10,000.00

P10M to

P50 M =

P25,000.00

P50M to P500M = P50,000.00

More than P500M =

P75,000.00

3.1 Receive, check and secure a copy of OR, OOP, PBD payment form for

reference

1. Accomplished one PhilSys Registration Form with the following information in capital letters:

a. Full Name

b. Sex

c. Date of Birth

d. Place of Birth

e. Blood Type

f. Permanent Address

g. Present Address

h. Filipino or Resident Alien

i. Marital Status (Optional)

j. Mobile Number (Optional)

k. Email Address (Optional)

2. At least one identification document.

List of Acceptable Identification Documents

Primary Documents:

1. Certificate of Live Birth (OCRG Form No. 101 and 102) or Report of Birth AND one government-issued identification document which bears full name, front-facing photograph, and signature or thumb mark;

2. Philippine Passport or ePassport;

3. Unified Multi-purpose Identification (UMID) Card; or

4. Student’s License Permit or Non-Professional/Professional Driver’s License.

In case the applicant does not have any of the Primary Documents, any of the Alternative/Additional Documents shall suffice.

Alternative/Additional Documents:

1. Certificate of Live Birth;
2. Report of Birth;
3. Certificate of Foundling or Certificate of Live Birth of Person with No Known Parent/s;
4. IBP Identification Card;
5. PRC ID;
6. Seaman’s Book (Seafarer's Record Book);
7. OWWA E-Card;
8. Senior Citizen’s ID;
9. SSS ID;
10. Pantawid Pamilyang Pilipino Program (4Ps) ID;
11. License to Own or Possess Firearms (LTOPF) ID;
12. NBI Clearance;
13. Police Clearance/ID;
14. Solo Parent’s ID;
15. Person with Disability (PWD) ID;
16. Voter’s ID;
17. Postal ID;
18. Taxpayer Identification Number (TIN) ID;
19. PhilHealth ID;
20. Special Resident Retiree’s Visa (SRRV);
21. National ID from other countries;
22. Residence ID from other countries;
23. Professional Identification Card;
24. Eligibility Card;
25. Dependent’s ID;
26. Retiree’s ID;
27. Conductor's License;
28. PVAO Pensioner's ID (Veteran or Dependent);
29. Seafarer's Identity Document (Seaman's ID);
30. Tribal Certificate/ID;
31. Certificate of Confirmation or Certificate of Indigenous Cultural Communities (ICCs)/Indigenous Peoples (IPs) Membership (CIPM);
32. Certificate of Tribal Membership; or
33. Identification Certificate (IC).

The following identification documents shall be accepted as Alternative/ Additional Documents provided that these have a front-facing photograph, signature or thumb mark, full name, permanent address and date of birth:

1. Employee ID;
2. School ID

For pre-school, elementary and secondary, signature or thumbmark of the ID owner is not required.

1. City/Municipal ID;
2. Barangay Clearance/Certificate

This shall contain a statement of the Barangay Chairman that he/she personally verified the applicant’s residency and that the applicant has been residing there for at least six months prior to PhilSys registration.

1. Barangay ID;
2. Voter’s Certification issued by the COMELEC;
3. Prison Record; or
4. Certificate of Detention.

2. Government Agencies, Non-Government Organizations (NGOs), Private entities, Academe, Local Government Unit (LGU)

1. Philippine Statistics Authority (PSA) and other government agency;

2. Department of Foreign Affairs (DFA);

3. Government Service Insurance System (GSIS) or Social Security System (SSS); or

4. Land Transportation Office (LTO).

1. Philippine Statistics Authority (PSA) or National Statistics Office (NSO) or Local Civil Registry Office (LCRO);

2. Philippine Statistics Authority (PSA) or National Statistics Office (NSO) or Philippine Foreign Service Post (PFSP);

3. Philippine Statistics Authority (PSA);

4. Integrated Bar of the Philippines (IBP);

5. Professional Regulation Commission (PRC);

6. Maritime Industry Authority (MARINA);

7. Overseas Workers Welfare Administration (OWWA);

8. Office of Senior Citizens Affairs (OSCA) and/or Local Government Units (LGUs);

9. Social Security System (SSS);

10. Department of Social Welfare and Development (DSWD);

11. Philippine National Police (PNP);

12. National Bureau of Investigation (NBI);

13. Philippine National Police (PNP);

14. Department of Social Welfare and Development (DSWD);

15. National Council of Disability Affairs (NCDA) or its regional counterpart, Office of the Mayor, Department of Social Welfare and Development (DSWD) Office and other participating organizations with a Memorandum of Agreement with the Department of Health (DOH);

16. Commission on Elections (COMELEC);

17. Philippine Postal Corporation (PHLPost);

18. Bureau of Internal Revenue (BIR);

19. Philippine Health Insurance Corporation (PhilHealth);

20. Philippine Retirement Authority (PRA);

21. Issuing country;

22. Issuing country;

23. Maritime Industry Authority (MARINA);

24. Civil Service Commission (CSC);

25. Armed Forces of the Philippines (AFP) and Philippine National Police (PNP);

26. Philippine National Police (PNP), Armed Forces of the Philippines (AFP) and Philippine Coast Guard (PCG);

27. Land Transportation Office (LTO);

28. Philippine Veterans Affairs Office (PVAO);

29. Maritime Industry Authority (MARINA);

30. Tribal Affairs Office under the Office of the Mayor (if applicable);

31. National Commission on Indigenous Peoples (NCIP)/Tribal Leader of Indigenous Cultural Communities (ICCs)/ Indigenous Peoples(IPs);

32. National Commission on Muslim Filipinos (NCMF); or

33. Philippine Consulate General.

1. Employer;

2. Academic Institutions;

3. Issuing City/Municipality;

4. Issuing Barangay;

5. Issuing Barangay;

6. Commission on Elections (COMELEC);

7. Bureau of Jail Management and Penology (BJMP); or

8. Philippine National Police (PNP) or Bureau of Jail Management and Penology (BJMP).

3. For the claiming of PhilID, present any of the following:

a. Transaction Slip; or

b. Identification and/or supporting document/s presented during registration.

In case of an authorized representative, he/she may claim the PhilID of the registered person provided that he/she presents the following:

a. Authorization letter;

b. Valid identification document of the registered person; and

c. Valid identification document of the authorized representative.

a. PSA-based and LGU-based Registration Centers

b. Government Agencies, Non-Government Organizations, Private entities, Academe, LGU

1.1. Review the consistency of the information on the PhilSys Registration Form against the identification and/or supporting document/s presented.

1.2. Affix full name and signature in the PhilSys Registration Form and return the identification and/or supporting document/s to the applicant.

Screener

PhilSys Registration Team (PRT)

Registration Center Supervisor

PhilSys Registration Team (PRT)

Registration Kit Operator

PhilSys Registration Team (PRT)

2.2. Review the consistency of the demographic based on the submitted identification and/or supporting document/s.

2.3. Scan the identification and/or supporting document/s.

2.4. Capture the irises of the applicant.

2.5. Capture the ten functional fingerprints of the applicant.

2.6. Capture the front-facing photograph of the applicant.

Note: Biometric exceptions/forced capture will apply if there is a physical impossibility to capture a complete set of biometric information due to medical or physical disability or if the complete set does not meet the minimum threshold standards.

Registration Kit Operator

PhilSys Registration Team (PRT)

Registration Center Supervisor

PhilSys Registration Team (PRT)

Registration Kit Operator

PhilSys Registration Team (PRT)

Registration Kit Operator

PhilSys Registration Team (PRT)

Registration Kit Operator

PhilSys Registration Team (PRT)

Registration Kit Operator

PhilSys Registration Team (PRT)

Registration Center Supervisor

PhilSys Registration Team (PRT)

5.3. Perform demographic and/or biometric deduplication.

In case of a potential duplicate:

Conduct identity validation through the following:

a. ABIS Manual Adjudication Subsystem; and/or

b. Manual Verification System.

Note: In case of possible fraud cases, conduct a fact-finding and filing of appropriate action, when necessary.

15 minutes

Note: The duration may be shortened depending on the capacity of the system.

15 minutes

22 minutes

None

Note: This deduplication process is being performed by the system.

Registration Officers I, II and III

Identity Validation Division

Registration Officers I, II and III

Fraud Management Division

1 minute

Note: The duration may be shortened depending on the capacity of the system.

 None

Note: This process is system-generated.

5.5. Conduct PhilID Production, Kitting and Release to Delivery Partner.

Note: 1 batch consists of 4,500 records.

i. Batch Creation;

ii. Data Preparation System;

iii. Photo Cropping;

iv. Card Personalization (Laser);

v. Card Personalization (DOD);

vi. Visual Inspection;

vii. Quality Check of Personalized Cards;

viii. Card Carrier Printing;

ix. Card Kitting;

x. Quality Check of Kitted Cards;

xi. Certificate of Mailing Generation;

xii. Temporary Storage of PhilIDs at Bangko Sentral ng Pilipinas; and

xiii. Turnover of Kitted Cards to Post Office.

Information Systems Analyst I and II, Shift Supervisor, Printing Quality Inspector III, Computer Operator II

ID Processing and Management Division, AllCard, Bangko Sentral ng Pilipinas

5 to 30 working days

Note:

- within 5 working days for delivery address within National Capital Region

- within 7 working days for delivery address within Luzon, Visayas, and Mindanao

within 30 working days for delivery address for remote and far-flung areas

Philippine Postal Corporation

(PHLPost)

6.1. Deliver the PhilID to the address of the card owner.

6.2. Match the transaction number in the Transaction Slip or full name found in the identification and/or supporting document/s.

Philippine Postal Corporation

(PHLPost)

Philippine Postal Corporation

(PHLPost)

1. Letters

2. Endorsements/Piecemeal or advance submission

3. MC 2010-4 and Circular 91-6 cases for evaluation

4. Supplemental Report of more than two omitted entries (evaluation and approval)

5. E-mail re: inquiries and follow up

5 minutes per letter/

communication

1. Letters/emails that require legal opinion on civil registration matters

2. Letters or communication requesting for drafting of guidelines or procedures to standardize civil registration implementation in the country.

Note: Need to be referred to the Legal Service prior to signing by ANS or NSCRG

Within 3 days from the receipt

of the communication/ letter

TOTAL ESTIMATED PROCESSING TIME FOR SERVICE: within 20 days upon receipt of the letters/emails/communication.

Note: Some cases may be extended if it requires NSCRG policy issuance (Implementing Rules and Regulations or Administrative Orders) to include a thorough study/research, sometimes through a creation of a Technical Working Groups.

1. Letters

2. Endorsements/Piecemeal or advance submission

3. Request for endorsements from LCROs, DFA and Sharia Courts

4. E-mail re: inquiries and follow up

3 minutes per letter/

communication

COSW,

Supervisor DRCU

3^RD Floor CRS Building

Unisys Associate,

Supervisor DRCU

3^RD Floor CRS Building

Unisys Associate,

Supervisor DRCU

3^RD Floor CRS Building

10 minutes per letter/

communication

Division Chief of the CRMD

7^th Floor CRS Building

5 minutes per letter/

communication

1. Accomplished PhilSys Account Request Form (PARF) with the following information:

I. Type of Request

a. New Account

b. Account Updating

c. Account Reactivation

d. Account Deactivation

 II. Account Holder Information

a. Last Name

b. First Name

c. Middle Name

d. Suffix

e. Designation

f. Province/Region

g. Office/Company

h. Unit/Division/Service

i. Employee ID No.

j. Contact No.

k. Email Address

l. Employment Status:

1. COSW

2. Regular

3. External/Non-PSA

III. Selection of Required Access

a. PhilSys Information System Account

b. System name

1. VPN for Step (RegClient)

2. VPN for Digital Card Service

3. VPN for Manual Verification System

4. VPN for Manual Adjudication

5. VPN for ID Authentication System

6. Others (Please specify)

1.3. Check the completeness and assess the accuracy of the information in the PARF.

Note: If the information is incorrect and/or incomplete, return the PARF to the requestor for correction/

completion.

Information Systems Analyst II /

Computer Maintenance Technologist II

1.6. Distribute the approved PARF to designated personnel for appropriate action.

Note: If the request is disapproved, return the form to the requestor via email.

None

1. Accomplished PhilSys Account Request Form (PARF) with the following information:

I. Type of Request

a. New Account

b. Account Updating

c. Account Reactivation

d. Account Deactivation

 II. Account Holder Information

a. Last Name

b. First Name

c. Middle Name

d. Suffix

e. Designation

f. Province/Region

g. Office/Company

h. Unit/Division/Service

i. Employee ID No.

j. Contact No.

k. Email Address

l. Employment Status:

1. COSW

2. Regular

3. External/Non-PSA

III. Selection of Required Access

a. PhilSys Information System Account

b. System name

1. Digital Card Service

2. Matrix System

3. PhilSys Cloud

c. Project name/Folder name

d. Purpose of account

1.3. Check the completeness and assess the accuracy of the information in the PARF.

Note: If the information is incorrect and/or incomplete, return the PARF to the requestor for correction/

completion.

1.5. Approve/ disapprove the received PARF and return the form to the AA for dissemination.

Note: If the request is disapproved, return the form to the requestor via email.

Computer Maintenance Technologist II/I

/ Information Systems Analyst II/I

1.8. Send the login credentials to the email address provided in the PARF.

For Matrix:

Sending of login credentials is system automated.

1. Ticket Request for Account Deactivation with the following details:

a. Template Name: Account Deactivation

b. Tracker: PhilSys Account Deactivation

c. Issue Title: [PSO/Division Name]-[Full Name]

d. Issue Body:

 - Full Name

 - System

 - End Date/Late Working day

2.2. Check the completeness and assess the accuracy of the information in the PARF.

Note: If the information is incorrect and/or incomplete, return the PARF to the requestor for correction/

completion.

2.4. Approve/ disapprove the received PARF and return the form to the AA for disseminati-on.

Note: If the request is disapproved, return the form to the requestor via email

1. Ticket Request for Account Deactivation with the following details:

a. Template Name: Account Deactivation

b. Tracker: Philsys Account Deactivation

c. Issue Title: [PSO/Division Name]-[Full Name]

d. Issue Body:

 - Full Name

 - System

 - End Date/Late Working day

2.2. Check the completeness and assess the accuracy of the information in the PARF.

Note: If the information is incorrect and/or incomplete, return the PARF to the requestor for correction/

completion.

2.4. Approve/ disapprove the received PARF and return the form to the AA for disseminat-ion.

Note: If the request is disapproved, return the form to the requestor via email.

Computer Maintenance Technologist I/II

/ Information Systems Analyst I/II

PERSON

RESPONSIBLE

Statistical Analyst

Statistical Specialist I

Statistical Specialist II

Statistical Analyst

Statistical Specialist I

Statistical Specialist II

Senior Statistical Specialist

Supervising Statistical Specialist

2.10 Endorse

the approved data request to Supervising Statistical Specialist

Statistical Analyst

Statistical Specialist I

Statistical Specialist II

4.3 File the following:

· Data Request Form

· Acknowledgement Receipt Form

· Signed copy of the data request (photocopy)

· Feedback Form

Statistical Analyst

Statistical Specialist I

Statistical Specialist II

Statistical Analyst

Statistical Specialist I

Statistical Specialist II

Statistical Analyst

Statistical Specialist I

Statistical Specialist II

3.3 File the Following:

· Data Request Form

· Acknowledgement Receipt Form

· Signed Copy of the data request (photocopy)

· Feedback form

1. Request Letter Addressed to

CLAIRE DENNIS S. MAPA, Ph.D.

Undersecretary

National Statistician and Civil Registrar General

8/F CRS Building­

PSA Complex, East Ave., Diliman, Quezon City 1101

Statistical Analyst

Statistical Specialist I

Statistical Specialist II

Statistical Analyst

Statistical Specialist I

Statistical Specialist II

Statistical Analyst

Statistical Specialist I

Statistical Specialist II

Supervising Statistical Specialist

Statistical Analyst

Statistical Specialist I

Statistical Specialist II

Statistical Analyst

Statistical Specialist I

Statistical Specialist II

Statistical Analyst

Statistical Specialist I

Statistical Specialist II

4.1 File the Following:

· Data Product Form (Student Research /Thesis)

· Acknowledgement Receipt Form

· Signed Copy of the data request (photocopy)

· Feedback form