CO-FO
Central Office
Offices
Censuses and Technical Coordination Office
Services
Information Technology and Dissemination Service
Unit Division
Knowledge Management and Communications Division
Internal/External
External
Service Specifications
Provide library services to walk-in researchers of data/statistics that needs simple tabulation
| Office or Division: | Knowledge Management and Communications Division | |||
| Classification: | Simple | |||
| Type of Transaction: | G2C - Government to Citizen | |||
| Who may avail: | All | |||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||
| One (1) Valid ID / Registration Card | Government Agencies, Non-Government Organizations, Private entities, Academe | |||
| Accomplished Client Service Form (CSF) | Online /Officer-of the Day’s table | |||
| Request letter signed by the head of the company/college/university (if necessary) | Government Agencies, Non-Government Organizations, Private entities, Academe | |||
| CLIENT STEPS | AGENCY ACTION | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| 1. Registers at the Security Guard’s (SG) logbook and presents Valid ID/Registration Card (CVEA lobby) | 1. SG issues visitor’s pass | None | 1 Minute | Security Guard on duty |
| 2. Proceed to the library and registers at the researcher’s logbook/e-Registration system | 2. Request to fill-out CSF | None | 1 Minute | Admin Asst. III/Officer of the Day/Librarian |
| 3. Filled-out the Client Service form (CSF) and presents to the library staff | 3. Assess the request. | None | 1 Minute | Admin Asst. III/Officer of the Day/Librarian |
| 4. Wait/research for additional data needed/requested by the researcher | 4. Process the requested data/statistics 4.1 Release the processed data/statistics | None | 30 Minutes | |
| 5. Receive and check the correctness of the processed data/statistics | 5. Request the researcher to fill-out the Customer Satisfaction Survey Form and sign the CSF for proof of receipt | None | 1 Minute | |
| 6. Fill-out the Customer Satisfaction Survey (CSS)Form (online/print) | 6. Receive and file the filled-out CSS form for tabulation | None | 1 Minute | |
| 7. Surrender the visitor’s pass to the SG (CVEA lobby) | 7. Return the Valid ID/ Registration | None | 1 Minute | |
| TOTAL: | None | 36 Minutes | ||
| Attachment | Size |
|---|---|
 Provide library services to walk-in researchers of data/statistics that needs simple tabulation |
91.63 KB |