Feedback and Complaints Mechanism
| FEEDBACK AND COMPLAINTS MECHANISM | |
| How to send feedback | The concerned public may send their feedback to the following channels: ● info@philsys.gov.ph ● PhilSys Hotline 1388 ● PhilySys Facebook page (https://facebook.com/PSAPhilSysOfficial) |
| How feedback is processed | Feedbacks are evaluated and forwarded to the concerned Division/Field Office for appropriate action. Replies to the concerned public regarding actions taken are sent via the official email or Facebook. |
| How to file a complaint | The concerned public may file their complaint to the following channels: ● info@philsys.gov.ph ● PhilSys Hotline 1388 ● PhilySys Facebook page (https://facebook.com/PSAPhilSysOfficial) |
| How complaints are processed | Complaints are evaluated and forwarded to the concerned Division/Field Office for investigation. Replies to the concerned public regarding the results of the investigation and actions taken are sent via the official email or Facebook. Follow ups may be done through email and telephone number provided below. |
| Contact Information of PRO, ARTA, CCB, PCC and Citizens’ Complaint Center | PhilSys Registry Office (PRO) Email: info@philsys.gov.ph Call: PhilSys Hotline 1388 ANTI RED TAPE AUTHORITY (ARTA) Website: arta.gov.ph Email: complaints@arta.gov.ph Call: 8478-5091 / 8478-5099 CONTACT CENTER NG BAYAN (CCB) Website: contactcenterngbayan.gov.ph Email: email@contactcenterngbayan.gov.ph Call: 1-6565 Text: 09088816565 PRESIDENTIAL COMPLAINT CENTER (PCC) Email: pcc@malacanang.gov.ph Call: 8736-8645 8736-8603 8736-8629 8736-8621 Fax: 8736-8621 8888 CITIZENS’ COMPLAINT CENTER Call/Text: 8888 |
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 Feedback and Complaints Mechanism |
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